Everything was great! Awesome customer care.madeline R.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Elkton, VA 22827
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The trailer had a tire that had a rusted rim and the tire flattened after it was loaded. I called the garage to let them know and they asked me if I could bring the trailer to get the tire changed. I said no, because that would be extremely dangerous with a flat tire. I had to buy a hydraulic jack to unhook it from my vehicle because the trailer is not equipped with anything that allows you to raise it off the hitch. This needs to be changed!!!! So, a garage service was sent to my location to change the tire. The guy who came yelled at me and acted hostile while I was trying to back up to the hitch because I was having difficulty, mainly due to his inability to properly guide me. He was extremely rude and impatient. I drove with the 6'x12' trailer from Virginia to Texas over three days. I turned the trailer in to a storage facility on the fourth day, yet received two separate phone calls from the facility during the following week asking when I was going to turn in the trailer. Overall, this was a horrible experience.DIANA F.
Better truck maintenance and clarification by your customer service people that none of your trucks have a tailgate lift, only a ramp. I wanted a lift help with moving heavy items.Timothy D.
Was a good experience with friendly staff.MICHAEL SHAWN J.
The owner is an awesome person. A very helpful gentleman who stayed beyond hours on a Saturday just to help us with our trailer. Please pick this location as your preferred pick up location . I highly recommend them.Clement P.