I never received notification that our pick up location was different than what I requested. After 15 mins dealing with the person at the pickup location who told me they “just work there” and suggested I just go online and rent another truck, I finally got in touch with a UHaul rep. I was told maybe I didn’t get an email because there was a system outage. However, I was contacted the day prior to upload my license, which was completed. We were given a new location. I tried calling the new location to confirm before driving out and no one would answer. I called U-Haul rep back, and she attempted as well and no one would answer. She assured us that it’s a 24/7 pickup and to use the app to get the truck. I went to pick up the truck and the app said to see cashier for the key. The cashier said he doesn’t have keys. I again had to call the U-Haul rep who asked me to put the cashier on the phone. After that conversation and the cashier calling someone, we finally got a key 20 mins later. The truck was just about out of gas, so we had to add gas before getting started, which again added time to an already late pick up. The truck was clean but runs pretty rough. Overall headache and too much time wasted on something that could have been avoided.
Lawrence D
Ridge Road Carroll Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ellicott City, MD 21043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Let the customer know ahead of time concerning all of the additional fees attached to the bill.
JOSEPH SIt charged me addtional $15 cleaning fee without any notice or picture saying reason.
XUFENG QGood customer service. Dealt with a good man at the station; got what I paid for. I would definitely recommend this U-Haul station (please ignore my earlier review where I thought I’d been overcharged for miles; that was a pre-return estimate and I was actually billed correctly). Thanks for the good rental experience.
WILLIAM SClean spider webs and bugs off dolly before customer pickup
Marquasha W