Whomever the man was that I did my pick up with, possibly the gas station owner/manager kept calling me “buddy”; was rather condescending; gave me a hard time when he had to move another truck so I could get mine out from where it was parked (I was still going through the pick up process of taking pictures, etc). Was not very clear about the receipt stating I was to return the vehicle where I picked it up - despite it being a one way rental. Actually gave me a bit of a hard time when I asked for clarification and told me “You need to call UHaul support center if you have more questions, I only sign out the trucks.” Extremely poor customer service and a bit rude. I’m a business executive and would lose business if I or any of my employees treated people this way. I will look for other locations if I need a U-Haul in the future. Conversely, every conversation with your support center team was outstanding! They were very helpful, considerate and professional.
Alan I
Ridge Road Carroll Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ellicott City, MD 21043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The 10 foot truck does not have ramp. Short person step height for doors and back is very high additional lower step that can be used by shorter people would be helpful as well as grab bar for hand use by cab doors and left side of cargo to assist on entry and exit would be extremely helpful. A ramp would also be helpful.
GEORGENNA CVeryCostly
SHYJU PThey were listed as having moving dolly’s. However, when I got there, I was notified they did not. I paid for movers and whatnot to help unload the truck. I lost time unpacking moving truck, but the movers I had paid for. As a result, I was set back a couple of hours because the one hour three movers translated to multiple hours by myself. The owner of this location was more than understanding and did not charge me for going past my return time. I’m very grateful for this understanding and customer service.
Joseph CQuick, efficient, and easy. Would do it again if I am in need of a truck rental.
PHILLIP G