The first initial contact with Justin was great he was very informative and helpful even set up a reservation which u haul immediately responded to. The pickup of the equipment was a little less than good. The woman that assisted me was extremely rude and acted as though it was a hassle to rent out this equipment, while her children were roaming the office interrupting her, grabbing things off the shelves and counters because she had to take her phone from him to finish the checkout process. While hooking up the equipment I received very little instructions on how to use it properly. Once I got the tow dolly home I noticed the straps were frayed in several areas making it unsafe in my opinion. When returning the dolly the following day I let the woman know I was there to drop it off. She acted again as though it was a hassle to unhook the equipment. I let her know that the straps were frayed she immediately wanted to defend the shop saying they don't maintain the equipment. I told her I didn't expect them to do it but she may want to let uhaul know it needs maintenance. Again I felt she was rude in her short answers, wouldn't even acknowledge I spoke to her when I thanked her for the rental, as she was buried in her phone or computer the whole time.
JENNIFER H
Quick Lube LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Emporia, KS 66801
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Customer Reviews
- 4.5 Average Customer Rating
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Truck was available on Sunday even though business was closed. Very helpful for my short distance move.
JANET ANothing. The service was super-fast and easy. Staff was very helpful and friendly, and the truck was clean and ready to go. Great job.
TROY SEverything went great. Starting with the customer service at pickup through the return process. Well done!
KEVIN DThe truck needed windshield cleaner
Rochelle R