Don't change the location to an unattended location and expect everyone to have an iPhone. It took an hour and 45 minutes to get a code to unlock the box for the keys. Then the box was empty. No keys. We list 18 hours because of this.
Douglas K
Endicott Manor Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Endicott, NY 13760
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Customer Reviews
- 2.5 Average Customer Rating
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Customer agents were very attentive and helpful "I want to extend my sincere gratitude for the excellent service from U-Haul. The process was smooth, the equipment was well-maintained, and the customer service was outstanding. Your team made my move much easier, and I truly appreciate the professionalism and efficiency. Thank you for a great experience!"
Scott EWhen I went to return the trailer to the drop-off location, that’s when the real problems started. I parked the trailer in the designated spot and carefully reviewed all the instructional videos on how to disconnect the chains and wiring. But nowhere was it mentioned that the trailer might roll away after being detached from the vehicle. Suspecting this could happen, I spent over 15 minutes walking around the parking lot looking for rocks, boards, or anything I could use to block the wheels. I managed to find only one rock, placed it under a wheel, and proceeded to detach the trailer. As I was getting back into my car to drive away, I suddenly felt a slight bump from behind. The trailer had rolled forward and hit my brand new car, leaving a dent! I cannot express my disappointment enough. I want to address the company’s management: Trailers MUST be equipped with wheel chocks! There is also no mention anywhere in the instructions that the trailer has no brake when disconnected. This was my first—and most likely my last—experience using a U-Haul trailer.
ROMAN SI was told there would be an agent available until 3:00 pm on a Friday afternoon. We arrived at 2:20 pm. Office is very difficult to locate. Tried calling numerous times with no answer. We had to call “traffic” and do a walk through pickup. Picked up truck that had an unswept bed. When I delivered to Don Hull , Oneida NY, they were going to charge me to sweep it. When though that was the condition I picked it up. My advice…take pictures of everything, including the inside of the cab & bed.
nola rWe did mobile app drop off - the only suggestion is that the area was shoveled better.
MICHELE A