The average rating is mostly because we requested a different pick up location and this was 35 minutes in the wrong direction. Would have loved to have been consulted on the pick up location when the one we requested wasn't available. I also didn't like the messaging that came the day before the scheduled move which was basically "this is the only option, take it or cancel and if you do take it, don't be more than 15 minutes late or the truck may go to someone else". At the location, the young man trying to help us was very sweet and Ashely on your chat was amazing.
JACKSON D
Elmcrest Properties Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Erin, ON N0B1T0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly and helpful staff
PHILIP KLocation was very professional. Recommend this place to anyone needing a U-Haul.
JOHN BThe 6x12 trailer needs to have a tongue jack to make it easier / possible to connect & disconnect the trailer. It's heavy, and very difficult to load or unload yourself without a jack system. This is a poor design and it needs to be addressed.
Ken HI was told the tank was at 3/4 tank. Told the person at the desk it was not - it was barely above half. I brought it back with more gas than it had when i received it. I got charged $25 to top up the fuel. Not even worth fighting for but you asked for feedback.
CHRISTOPHER B