The person that I picked up the truck was unprofessional, no knowledge, didn't give me my licence back, chopping food in my face with no maskMichelle V.
Moving Truck Rental in Etobicoke, ON at Tostam Event Rental
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Etobicoke, ON M9V5G6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Ver unprofessional.GAJERA R.
Unprofessional. Stay away. Location was closed when I arrived and dealer arrived 45 mins after the opening time, that too after I called them. Gave me only 5 furniture pads instead of 12 and was assured that I'll only be charged for 5, but took payment for full amount. When asked for a receipt on return, I was told that we cannot give a receipt now and you will get an email.Naveen K.
She goes above and beyond. Good business rapport.OLAWUMI A.
Must cleanManpreet S.
She's very friendly and prompt in her business.OLAWUMI A.
First the lady started our agreement then she took a phone call have us standing there while she conversated for 5 minutes. When she wS finished and completed out rental agreement we were on our way.when we came to return the truck she was not there ,there were two small children in the store alone and the oldest one was about 10 years of age told us she went out and would email us the information.i told him no I want her to check the truck n milage with me present,he called her and she was 15 mins... away.i had to wait and when she did return it was completed,this very unprofessional and plus leaving children alone is neglect,I was thinking to call chdrens services.hakh S.
The location is very slow and the customer service provided at the location is very poor . No customer service at all . The u-haul truck itself was very clean and well maintained but the location very poor customer service skills . Would not recommend .Augusto C.
5 star âï¸ âï¸âï¸âï¸âï¸STANLEY G.
I had a wonderful customer experience with the attendant.JULIUS ROY M.
The owners at the location were very friendly and helpful and answered all our questions promptly. Very sweet coupleJheanelle G.
Inside and out, the van I rented was in very good condition. Though someone appeared to have left behind a jacket and I had to mention the actual fuel level in the gas tank before heading out, the staff were friendly and very helpful. I would come back again and share this location with my friends if we ever needed a rental in the future.Heather V.
The key wasn't in the right place. Spent 30 mins trying to find it. The phone number provided by uhaul did not work and the location was not open for me to be able to get some assistance. Terrible experience, would never rent from here again.Samantha N.
This is the best location I have ever rented fromCHINEDUA N.
The UHaul staff was courteous, professional and friendly.SAMUEL M.
Very friendly and accommodatingGurjit J.
Sustainability of pleasantries is the soul of all successful business, I appreciate pleasantries of the lady that attended to me, just maintain that and you are good to goTEMITOPE O.
Clean the truck it smelled of cigarette smoke and was dirty.glenn R.
Great customer service by Esther.DAVID T.
Went to pickup a truck for 12 noon, the person was not there, she came like it mins after, then she letting me know that the truck am picking up is there but they don't have the key, had to wait an hr before I could get a truck after my initial booking, wasted a hr of my time.Andre H.
Picking up the vehicle was pretty easy. When I requested to get a dolly when purchasing the vehicle I expected to be there. But it wasn't. U-Haul should uphold on what we order. Also the persons who used it before me either crack the side mirror on the passenger side so it was difficult for me to change lanes. I literally had to guess and also they were garbage on the floor of the truckShannelle E.
Oddly, you can book for pickup at 8am at this location, but it doesn't open till 8:30am. Unfortunately, the owner of the shop (it is a variety store) was an hour late or more, and then the previous renter didn't return the keys to the truck! We were in a tight time schedule, and this resulted in us not being able to complete a move all in one day, and will now have to rent again. U-Haul Head office was amazing to change the pick-up to a location closer to me...and then the shop owner arrived, so we proceeded anyways. I had rented the mats, a regular truck/dolly & an an appliance truck. They only gave me 6 mats instead of the 12 & charged full price, and the regular truck...didn't have the appliance one. Disappointing experience overall...Selby H.
I had to wait an hour and half at the location for the owner to show up. I was suppose to get truck at 830 didnt get it until 1030. It fucked up my whole moving day. Worst experience ever. This location should not be allowed to rent your trucks ever again.Steven M.
The service was great. I was treated like a valued customer. A big thank you to the woman that took excellent care of me.PAUL M.