This location was absolutely unprofessional. I walked into the store around 9:45 a.m. and the employee was having a conversation with people on a large TV screen with cameras. I did not want to be on camera. I asked about my pickup and received no response. When another customer walked in, they were immediately helped, while a third customer entered and wasn’t greeted at all. I was told to check in on the app, which I did, and then waited while the employee continued talking to people through the TV in a different language. When I asked again about my booking, the employee pointed at the TV and told me to ask them instead. By 10:30 a.m., I still had not been helped. The third customer eventually walked out. This was the most unprofessional “business” experience I have ever had. I was on a tight schedule due to moving, which made this even more frustrating. When I finally received the keys, the truck was completely covered in snow. I had to go back inside to ask for a snow brush, which took an excessive amount of time to receive. I then had to clear all the snow and ice myself, and one of the windshield wipers was off, which I had to fix as well. I do not recommend this location to anyone.
Reann R
MTX Performance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etobicoke, ON M9W6K1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Make sure to prove u-Hal customer service
ABDUL HI had an appointment for pick up at 9am and they didn't open until 9:40. They were helpful once they opened but I didn't like that they were 40 minutes late.
WILLIAM LFurniture dolly was not available as i booked it with my truck
Cibin CI wanted to share my recent experience at your rental location, which unfortunately left me quite disappointed. Firstly, I believe it is essential that everyone associated with the rental location should be able to communicate fluently in Canada's official language, English. This would ensure smoother interactions and better customer service. Moreover, if a unit is booked for 9:00 am, the location should be open and ready by that time, not 40 minutes later, by the time I left the location it was nearly 11:00 am. Punctuality is crucial for maintaining customer trust and satisfaction. Additionally, it is important that all staff members have the necessary knowledge to complete the rental agreement accurately. Due to the lack of knowledge, I ended up receiving two keys for two different units, which resulted in me putting $53.00 worth of gas in the wrong unit. I am genuinely disappointed with this location and hope that these issues can be addressed promptly to prevent similar situations in the future.
John M