Furniture dolly was not available as i booked it with my truck
Cibin C
MTX Performance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etobicoke, ON M9W6K1
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Customer Reviews
- 3.5 Average Customer Rating
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I wanted to share my recent experience at your rental location, which unfortunately left me quite disappointed. Firstly, I believe it is essential that everyone associated with the rental location should be able to communicate fluently in Canada's official language, English. This would ensure smoother interactions and better customer service. Moreover, if a unit is booked for 9:00 am, the location should be open and ready by that time, not 40 minutes later, by the time I left the location it was nearly 11:00 am. Punctuality is crucial for maintaining customer trust and satisfaction. Additionally, it is important that all staff members have the necessary knowledge to complete the rental agreement accurately. Due to the lack of knowledge, I ended up receiving two keys for two different units, which resulted in me putting $53.00 worth of gas in the wrong unit. I am genuinely disappointed with this location and hope that these issues can be addressed promptly to prevent similar situations in the future.
John MDriver side rear view mirror move’s itself which is dangerous and i was very disappointed with the condition of this truck.
SAGAR STaubeer at this location has been professional, very kind and easy to talk to, as I had called him multiple times with questions, and he was able to provide answers right away. Waiting in the store I observed Taubeer interacting with other clients and he is patient and knowledgable. Thank you Taubeer for great service!
Reef PThis places uses reps in other locations connected via zoom to service customers. Upon arrival I was notified that the truck I reserved wasn’t returned yet by the previous user and I would need to wait 30-45 minutes for the truck to arrive. They were able to offer me a different truck but it took the rep about an hour to set it up. This also included the time we had to wait for the rep because he disconnected from the zoom call due to a bad connection. Also, because the original truck wasn’t available, it meant the dolly I reserved wasn’t available either. It would be best if there was someone on-site to manage the customers.
MATTHEW S