Limited parking.
Bryan C
Southern Trail LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eutawville, SC 29048
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I had originally made a reservation for a U-Haul location in Summerville, SC and had my stepfather book a flight to go up there to pick up the U-Haul truck there and pick up some furniture from a storage unit so that he could then drive the U-Haul down to Florida for me. The day before the reserved pickup date, I was told I would be receiving a confirmation call, however no one called me and instead I ended up being referred to different numbers each time I called and no one answered the phone because the line was busy. I would be waiting on hold for 20 mins each time and got nowhere. I spoke to 5 different representatives. The fifth representative told me that the reason that I never received a confirmation call and kept being referred to different numbers was because there was no inventory available for the 10 foot truck that I had reserved originally. Also, it turned out that the reservation location had somehow been changed to Savanna, Georgia. The agent, 5 minutes before the closing time which was 8 o’clock, basically told me that the only thing available was a 24 foot truck which was near the airport where my stepfather would be arriving, and the other option was 15 foot truck that would be located in Eutawville Sc which was an hour away from the airport. I ended up confirming to pay $620 for the 15 foot truck in Eutawville and also had to pay $82 for the Lyft ride for my stepdad in order to get him to the U-Haul location in Eutawville. I originally was supposed to pay $496 with tax altogether for the 10 foot truck I wanted, but instead ended up paying over $700 in costs including the Lyft because of this company’s messy and half assed approach to dealing with reservations. I will never ever ever use this companie’s “services” again. This company is an absolute joke and I will tell everyone I know not to use this company unless they’re expecting to be ripped off.
Jose GExcellent service and nice equipment! Absolutely satisfied with all aspects of the transaction. Definitely recommend the eutawville store and we will be back!
BOB WThe staff at this location was kind, helpful, and intelligent however due to the lack of maintenance to the trucks that U-Haul as a company provides, I will not be using their services again. The trucks wheel bearing came apart not 30 minutes into a 5 hour drive. We had to get a hotel room for the night to wait on repairs by roadside assistance. They “fixed” said wheel bearing and we left soon afterwards. An hour and a half later, the same wheel bearing came apart again while traveling down an interstate. We pulled off into a truck stop where we waited for roadside assistance for a total of 6 hours. They could not replace the bearing again, due to not having the correct tools to remove the lock nut. We were then instructed to wait an additional hour and a half for a tow truck to tow the broken U-Haul truck to another lot to begin a “Transload” and were informed a team will be waiting to repack our items into a new truck. I told the “Transload” team that I could not wait another additional 90 minutes for a tow truck that may never come. I drove to the U-Haul lot to pick up the truck myself, and the “Transload” manager I was speaking with made it seem to be a huge problem, even though he gave me the code to get the keys for the replacement truck. I started the replacement U-Haul truck to find a Check Engine Light, Traction Control, and Anti-lock brake stystem light on. We let the manager know and he said “let them know if it effects drive ability of the vehicle” ver batum. Once we make it back to the truck stop to where the broken truck is at, we had to unpack and repack the truck ourselves or wait an additional, undisclosed time for a “Transload” team to arrive. The truck was dirty inside the cab and box itself with oil all over the ramp and smells of smoke in the cab area. After we unpacked and repacked the truck, we had issues stopping the truck for the duration of the drive. U-Hauls policy for “Transload” is a $600 payment but it did not cover any fuel loss or time loss due to the incident. In my opinion based from this experience, U-Hauls maintenance and standards have slipped beyond the minimal threshold and they do not care. The roadside assistance is a great tool, but is mismanaged and very time consuming if you have issues with their equipment. U-Haul has forever lost my business due to the delinquency and mis managed roadside assistance program.
CHRISTOPHER RThe experience was awesome the staff was professional and on point.
Roxanna J