Excellent service and nice equipment! Absolutely satisfied with all aspects of the transaction. Definitely recommend the eutawville store and we will be back!BOB W.
Southern Trail LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Eutawville, SC 29048
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The staff at this location was kind, helpful, and intelligent however due to the lack of maintenance to the trucks that U-Haul as a company provides, I will not be using their services again. The trucks wheel bearing came apart not 30 minutes into a 5 hour drive. We had to get a hotel room for the night to wait on repairs by roadside assistance. They â€œfixedâ€ said wheel bearing and we left soon afterwards. An hour and a half later, the same wheel bearing came apart again while traveling down an interstate. We pulled off into a truck stop where we waited for roadside assistance for a total of 6 hours. They could not replace the bearing again, due to not having the correct tools to remove the lock nut. We were then instructed to wait an additional hour and a half for a tow truck to tow the broken U-Haul truck to another lot to begin a â€œTransloadâ€ and were informed a team will be waiting to repack our items into a new truck. I told the â€œTransloadâ€ team that I could not wait another additional 90 minutes for a tow truck that may never come. I drove to the U-Haul lot to pick up the truck myself, and the â€œTransloadâ€ manager I was speaking with made it seem to be a huge problem, even though he gave me the code to get the keys for the replacement truck. I started the replacement U-Haul truck to find a Check Engine Light, Traction Control, and Anti-lock brake stystem light on. We let the manager know and he said â€œlet them know if it effects drive ability of the vehicleâ€ ver batum. Once we make it back to the truck stop to where the broken truck is at, we had to unpack and repack the truck ourselves or wait an additional, undisclosed time for a â€œTransloadâ€ team to arrive. The truck was dirty inside the cab and box itself with oil all over the ramp and smells of smoke in the cab area. After we unpacked and repacked the truck, we had issues stopping the truck for the duration of the drive. U-Hauls policy for â€œTransloadâ€ is a $600 payment but it did not cover any fuel loss or time loss due to the incident. In my opinion based from this experience, U-Hauls maintenance and standards have slipped beyond the minimal threshold and they do not care. The roadside assistance is a great tool, but is mismanaged and very time consuming if you have issues with their equipment. U-Haul has forever lost my business due to the delinquency and mis managed roadside assistance program.CHRISTOPHER R.
The experience was awesome the staff was professional and on point.Roxanna J.
Actually, there is no need to improve anything here the young lady who checked in our truck was nice and friendly. She was smiling when we drove up. She was very welcoming. The next time I need a truck I will definitely us her location.patricia B.