First time renter at this location and the owner completely disrespected me and called me outside my name because he assumed I was stealing his truck since it was to be returned by 8am. Come 8am when I tried to extend it for another day it wouldn’t allow me to do it online, had to wait until he opened at 10:00am. I went and dropped off my load and was sent a message from U-Haul that I had 4 minutes to return or police report would be filed but he’s still not open. I called in to 800# and spoke to a gentlemen and he said it’s fine just get it back, I said I need to extend it and he said they couldn’t because it was overdue so I head over there. I get there at 10:26 and he doesn’t come out to check truck or address me, he waited for me to goIn front of customers called me a thief, pulled my background was reading it off out loud as if he had the right to and cops pulled up right after I got there and they left didn’t take a report or nothing just said it’s here we are good to go. I have renting with U-Haul for a very long time and this is the first time I ever have an issue, he shouldn’t be allowed to represent U-Haul or assist with their services offered.
DAPHNE R
K&K Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Evans, CO 80620
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Customer Reviews
- 3.5 Average Customer Rating
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The people who call to verify who we are need to be courteous! The woman that called my daughter was rude and bitchy for no reason
Brenna KChange the time for opening on Google as the time is wrong and caused unnecessary inconvenience in returning the truck.
TYLER MThe location was closed when we arrived at 8:30am and the hours on the door said they open at 9am. So we waited because we had a reservation at 8:30am and was having trouble getting into the lock box. We called and spoke to 3 different people at the Uhal Customer Service Support line and still couldn't get the lock box opened. We switched to another lock box and still wouldn't open with a new code. It took us 2 1/2 hours to get the lock box to finally open. Then the Customer service rep told us that we can go pick up another truck that was going to be smaller at another company that was opened but we would have to drive 20 miles to pick it up. The rep was very rude and not helpful at all. Very unhappy and will never recommend this location or company again.
Chris HThe padlock system was horrible. You can tell those locks were not functioning properly. Padlock #2 was not opening for me, no matter how many times I redid the code. I had to call the 24/7 customer service line and even when they gave me multiple codes for all the other padlocks, none of them opened. Finally, after yanking on number two hard enough, it finally popped open. It still took a while to get it fully open. I showed up around 8:35am and didn't leave until almost 9:10am. 35+ minutes of fiddling with that darn lock.
David S