The lady that ran this location was rude to my husband, who was ill and couldn't make the trip. It was a HORRID experience trying to do this online after hours. The lady said she would pick up the phone and walk me through it after hours, but she never answered the phone after three separate calls. I spent almost two hours going over and over and over the checkout process. The online bot didn't like my face, didn't like my ID, didn't like my face WITH me holding my ID, corporate called my husband, said he was a woman, and hung up on him. Every time I refreshed, I had to start over with a new person online. By the time I FINALLY got done, checking out, almost everything was closed, so there was no dinner for the three of us, and we didn't get to our motel until midnight. I see I got a $50 "refund" for my inconvenience from where I was supposed to pick it up. BAH! That is a joke! I spent $1300 on the rental AND had to pick it up two and a half hours from where I requested, even though there was a truck that was supposed to be there at my original location! AND for my inconvenience, U-Haul was going to compensate me $200 because I had to pick it up so far away! THAT NEVER HAPPENED! This company and those who work for it are a bunch of liars!
Caren C
Evanston Self Storage & Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Evanston, WY 82930
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Friendly staff. New facility, well organized and easy drop-off.
michael bI can’t recommend u haul after this experience so I have to say no for recommending this location.
MICHELE GBest customer service, so helpful!
MICHAEL BIt took 10 min much better experience than the arizona uhaul.
Perry F