This u haul facility is awesome and yes, I will recommend in the future moes rental 👍👍
ROBERT M
Moes Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fallbrook, CA 92028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service at rent site excellent
joe cI am writing a scathing review concerning a satisfactory experience with UHaul customer service. Story: on a Wednesday in Fallbrook, CA, I picked up a 15’ rental from Moe’s no issues. I had to jump start it twice on Thursday and on Friday it couldn’t accelerate past 1500 rpm. I worked with roadside assistance to leave it and pursue alternatives. I worked with Moe’s to find a local alternative, which we did. However, when I arrived there an hour after opening, the location was still closed. I called customer service who directed me to an alternate location in Oceanside, advised me I would be given the in town rate (dropping it off in Fallbrook) and a $50 discount. Fast forward to the end of the move after the vehicle was dropped off in Fallbrook. I received a call from the Oceanside location which rented me the truck asking me where it was. I related the story to them. They said they had nothing in the notes and that they were charging me $400 for failure to drop off at their location and an additional charge for the vehicle that required roadside assistance because they had nothing notes that showed it had been turned in. Ascertaining that these charges were to be applied took 30 mins of valuable time with customer service. The fact that there were no notes, I was given a lemon, and I had to sort things out with customer service - who had no answers - is completely unsatisfactory.
Ben HExtremely disorganized drop-off experience. I followed instructions exactly and was met with conflicting directions and poor handling from staff. There was a person on site giving conflicting instructions as if she were staff when she was not. Customers shouldn’t have to navigate that level of confusion for a basic return. REGARDLESS of any festival or local events.
Brianna Mthis truck has bad brakes, constant pull to the right. very unsafe to drive -- NOT happy with the experience with this vehicle and would like compensation. drove from san diego to bullhead city going 50 miles an hour TOPS because of unsafe conditions!
EDWARD W