Cab was gross. Will not use this location again.
VIRGINIA C
New Fenton Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fenton, MO 63026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I appreciate the good customer service and smooth transaction.
JOSIE MWhen I called they weren't interested in talking to me about my drop off and hung up for no reason.
RYAN GReview for U-Haul – New Fenton Park Location I had a very frustrating and disappointing experience at this location. On Friday, July 4th, I rented a trailer using my temporary paper driver’s license with no issues. I returned the trailer on July 5th, and no one helped me hook or unhook it—I had to do everything myself, which showed poor customer service. Because the first rental went fine, I made another online reservation for the following day. When I showed up in the morning, an employee named Sam told me he could not accept my temporary license, even though I had used the exact same one the day before at the same location. I explained this to him, but he just kept repeating, “Sorry sir, I cannot do it.” There was a clear language barrier, and instead of helping, he just canceled my reservation on the spot. That completely ruined my plans—I couldn’t transport my items as scheduled and ended up losing both time and money. The inconsistency and lack of professionalism were unacceptable. I do not recommend renting from this location. The staff applies policies inconsistently, customer service is poor, and you cannot count on them to follow through—even with a confirmed reservation.
ENIS GBit of a language barrier but other than that it was quick and simple. No hassle. I was able to get what I need to get done.
CODY B