Mobile pickup was tricky because my truck number didn't match what I was given, and I needed help getting a code for the lock. Customer Service was outstanding. I was able to get step by step help. The truck had very loose steering, and swaying, making driving a bit difficult. Equipment dolly/furniture pads were installed in the back of the truck, but I didn't need them. It's good just in case for sure, but my movers used the dolly. I had no control of what they were doing, so I was told there could be a charge. There should be a big sign for this. I had a dolly of my own, and so did the movers.
Tammy V
Adolphs Auto Repair & Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Flat Rock, MI 48134
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The link I was sent at pick up would never open, then when it finally did open it said it was expired so I couldn’t do the pre pickup stuff.
DANIEL BThe truck itself was not wiped down on the inside. The cup holders were full of dried, spilled drink, a lot of dirt and while I know it is a rental truck, I do feel it would be better to have these trucks wiped down, especially with all the sickness going around. I took the truck home and sanitized it down and cleaned it up myself, including the windows which were dirty. I did not have the hand truck or the furniture pads that I had requested upon my reservation. How is it that they receive my reservation, but no one calls you to tell you they don't have what you put on your reservation? It is just wild to me. It was my understanding once I arrived, that these items would be there and make my move easier. They were not available for me at all. This is the equivalent to making a reservation at a restaurant and when you arrive there is no food and no table to eat from. In order to make a reservation complete, the items need to be present. Lack thereof is seriously a gross negligence of false advertisement. The dealer stated that once the trucks are taken for repair or upkeep tasks, they always come back with nothing. I find that very interesting that U-Haul sets their dealers up for failure and furthermore sets the customer up for complete failure. I will not be using this company again. U-Haul needs to be held more accountable for this kind of lacking service. The truck I received leaked water and damaged my items. I have photos, videos and documentation. I had to drive through some rain and much to my surprise, when I arrived at my destination, several of my items were damaged from standing water in the middle of the truck. There was also a pool of water in the corner of the U-Haul near the attic. I checked do not recommend because I do not recommend U-Haul to anyone after the run I have had with them this week.
CHRISTIAN DNice people. Easy pick up and drop off
EARNEST PNothing all went smoothly.
GINNY W