They didn't have a pickup plan for a Saturday pickup. So Uhaul changed my pickup location that morning to a location 90 miles from my house. It makes me wonder if your reservation system can be reliable?Jerome B.
Auto Body Vender
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fort Myers, FL 33901
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My location for pickup was changed 30 minutes prior to pickup. The new location was 30 minutes further away fro my original pickup location and 45 minutes away from where I needed to utilize the moving truck. When I got to the secondary location it was closed with no one to contact. Had to drive to a third u haul location while spending almost one hour and a half on the phone with a u haul representative. Oh by the way it took 30 minutes to get someone on the phone. Furthermore then we were directed back to the closed location where finally we got the truck. The process took almost three hours and drove to four locations. Ridiculous. Then I was told I would get a discount. I returned the truck one day early and still have not been credited. I have always used unhaul in the past and this has never happen. Absolutely ridiculous.Eddy M.
Whoever called me to resolve all my issues was not helpful either he was very rude and unwilling to even hear my issues. Take care of the customers honestly.Briana M.
They were easy to deal with and we're friendly.Elizabeth R.
I requested that the U-Haul truck have clean windows inside and out on my file, I asked the agent if the windows are clean, she said yes. When I walked around the truck the windows where not clean, I cleaned the windows when putting in gas. The radio did not work. No cruise control on truck.VICTOR ANTHONY M.