The young man in charge where we FINALLY got a truck did his job, however he reentered my info and our original cost increased by $74. Now I get to deal with that. This was what we went through on the morning of the move. On our way from Michigan to Indiana to help our daughter move, we were emailed that our original pickup address did not have the truck we needed. We arrived in Fort Wayne only to have to call and be rerouted to a location that wasn’t even open, then we called Uhaul and were rerouted again to a location for pickup where my original payment price increased by $74. Big rip off. Horrible experience. Our rental was received approximately 1-1/2 hours after original pick up time. Never relying on Uhaul again! Because of all this we were unable to return the truck by 9:00am the following morning. My daughter could not get all her belongings in her house before dark and the rain. I hope we aren’t charged for being late! I hope no one else has to be jerked around like this!
Deborah P
The Washboard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Wayne, IN 46814
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I was charged for a two day rental and only used the Uhaul truck for four hours. I should have received a refund for the amount I was overcharged on.
FRANCES KDrop off after hours. But easy process.
JOSHUA RThere was trash left in the cab, and holes in the roof that were poorly patched with duct tape. Thankfully it wasn't raining on moving day.
ANDREW BThis location was under construction. Biggest problem is this location was 16 miles from where I unloaded. The rental location a half mile down the road in columbia city was unavailable for drop off. Not this places fault but when I asked about the mileage charge he was rude. Stating his job was just to write the numbers down.
CHAD R