When we dropped off the truck they would not look it over the truck or provide a confirmation that the truck was not dented or had gas.
MARYLOU S
Lone Star Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76244
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Customer Reviews
- 3.5 Average Customer Rating
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While the product that was rented performed as expected, the customer service level at the location was far below average. The attendant arrived to work after opening time. An assistant was trying to help the customer ahead of us with little/no luck navigating that person’s reservation. There was no initial greeting. Supposedly, the computer system was running slow. It took 50 minutes just to get through the check-in and hook-up process. The attendant never came out of the building to give a final check on our hook-up and connections. We had to rely on other customers in the yard to consult for the safety inspection. The link to capture rental photos was compromised and wouldn’t accept some of the images of the rented product. This overall experience was far below the basic level of service which we’ve received elsewhere from u-haul. It will not keep us from renting again, but never again at this location.
JOSE VThis rental location needs to be shut down. They had 1 person working. Took me over an hour waiting in line, and when I got to the front they said the computer wasn’t working and they wanted to keep my credit card in order to take my rental. Then they said I wouldn’t be allowed to take it without writing down all my credit card info and personal information. When I eventually got them to agree to let me take my rental I walked out to the parking lot to find multiple families standing around with no one helping them get into their rental vehicles or hookup their trailers. I helped several families hookup their trailers and had to hookup my own. I understand this is against U-Haul policy and the rental office needs to be held accountable for staffing issues, information system issues, and completely ignoring the needs of their customers and company policies. My receipt also shows that my rental trailer was $29.95 but they over charged me $37.95. So I also need a refund for that over charged. I will never rent from this location again.
CHRISTOPHER BTruck smelled like smoke. AC did not work properly. Drivers door would not close all the way.
Curt CNice, quick and easy... Good price also
BRUCE M