When I arrived for my pick up time, no one was in the office. Another couple showed up and was also perplexed by the lack of employee"s attendance. I called the 800 number for U-haul and they too were not understanding why no one was at the location. The other couple left. I could see a truck the size I rented that was open, the door in the back and the cab. Once someone FINALLY showed up, I found out my pick up was converted to a mobile pickup. No notification, even U-Haul did not know this had been done. I finally got ahold of the key and entered the truck, it was dirty, the cup holder was sticky and there was trash on the floor. Once I turned on the truck the check engine light came on. I brought this to the attention of the employee on location, he proceeded to check the gas cap, the emergency break and the door??? NEVER AGAIN. I have rented from U-Haul many times and will again, but not through this location!
Jill P
Lone Star Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76244
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Customer Reviews
- 3.5 Average Customer Rating
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When I picked up the truck the back had not been swept out, the check engine light was on, and they didn’t have the appliance dolly I ordered. Terrible experience and if it was my only one with U-Haul I’d be tempted not to return but this is an outlier for the normally great service I’ve had in the past.
Patrick MThe staff was very friendly and did everything they could to help me
MATT SThe truck was very unsafe. Side view was glued on so I couldn’t adjust while driving.
IMRAN LI've rented from this location several times and they are always very helpful. Thank you!
ANTHONY R