I made a reservation for a counter pickup at my storage center. UHaul switched my reservation to the Southmoor location, and also to a self pick/dropoff. I had to use the app to do, once again, everything I did during my initial order. It tried to sell me equipment and insurance again on top of my order after I already included what I needed when I placed the order. On top of this, having the reservation in place for 3-4 days beforehand, you would think they would make sure to not have a giant advertisement sign sitting directly in front of the truck that's being rented out for the day, especially knowing it's NOW a self pickup order. I have physically impairments and cannot lift and move things, which is why I had movers. The tires were also low and the TPMS sensor display prevented even being able to see the mileage. I booked the truck for 14 miles, but when I entered that I had driven 14 miles on the self drop off form in the app, it stated "exceeding booking mileage will result in extra charges" but putting less than 6 didn't prompt this display. Overall horrible experience. I will not be making this mistake again.
Preston D
Southmoor Tires and Cycles
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fountain, CO 80817
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- 1.5 Average Customer Rating
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Open your door when there is a reservation to pick up, answer your phone when a customer is calling. I will never ever use this location or U-Haul again. It was the most horrible experience I’ve ever had. I feel like nothing was done or was corrected for me, also we returned the truck at 7 pm that same day and I was charged for that next day evidently she did not report us returning the truck. I don’t feel I was fully compensated for all the troubles we went through , took 2 hours to get the truck, my daughter was there at 9 am did not get the truck till after 11 am. This business gives u-Haul a bad reputation.
TERESA D