Dropoff location was wrong, 2nd location didn't ask to see contract or look me up. It was a stranger running a small gas station who just asked for keys. It was sketchy and I felt a little uneasy dropping it off there after a cross country trip.
Kevin T
Karki LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frankfort, KY 40601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The attendant told me to take pictures, but I would recommend that the customer be told to look for a txt and to submit the pictures immediately before leaving the lot. I took the pictures but didn’t see the txt for an hour (busy moving) and by then the link had expired. I called the main company who sent another link, but it was expired even though I opened it immediately. So I do think it’s important to emphasize both the photos and the txt should be done before driving off the lot.
DONNA SThey don't answer their phone. I called twice to make sure they'd be available for an early drop off but they didn't answer. I drove by first to make sure they were available for U-Haul drop offs. When I returned with the truck he wouldn't check in it because it was raining (it was forecast to rain all morning). I went ahead and made a video before I left to cover myself. I received a drop off receipt not long after leaving, so it still got checked in after I left, and in the rain. I asked about the mileage estimate being too low for the trip since I had entered both addresses for the move when I made the reservation, and didn't make any detours, and it was still 12 miles over, but he wasn't at all helpful. Clerk wasn't very friendly during either interaction.
JAMES HFriendly and helpful service. No improvement needed.
PAULA WHorrible customer service. They were incredibly rude about needing a dolly. It just seemed like they were inconvenience by the ihaul side of the business
Stephanie M