Sam the manager was out of the office. One of the mechanics tried to help me. Didn’t have a clue what he was doing. Overcharged me for insurance I didn’t ask for or need. Told me I could just drop the truck anywhere. Still trying to get my overcharge credited back to me. He has wasted a lot of my time talking with U-Haul on the phone that could have been spent helping my daughter move into her new house. If things don’t get resolved quickly I will be lodging a complaint with my Mastercard. Truck was great, service was deplorable!
William B
City Tire on Main
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, NC 28734
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Again I have used this facility before with an excellent service. Great experience with the staff!
Stephen BDidn't speak with anyone, did self-return.
Adolph BThey required a credit card only for the payment of Uhaul and then stated the charged a 4% fee on all cards. I had cash to pay for the Uhaul in order to avoid that and they wouldn't let me. Had an appt at 4pm and, when i arrived, there was no one in the office as they were all in the garage and saw me walk in. I waited for 10 minutes until i finally walked outside and into garage to inform them that i was there to pick up a Uhaul that i had a 4pm appt for. The worker then assigned me a Uhaul wherein i was texted the license plate # of the trailer. I drove over to the location they store the trailers where another worker met me and gave me a trailer w/ a different license plate # and stated "don't worry about it. you'll get the new number in about 10 minutes." I did receive a text w/ new license plate, however contract THAT I SIGNED had the other license plate # on it. Additionally, one of the tires was worn in a funny pattern, regardless, it was incredibly worn down and the worker said not to worry about that.
Sandy VGreat people
Robin B