I reserved a 20 foot truck.Got an email with a guarantee that it would be there when I got there.He said, oh sorry, I don't have one.They didn't drop it off last night , which I was never notified about. They only had a twenty six or a fifteen. I took the fifteen because I knew the twenty six was too big to fit near my trailer. I had 30 minutes before the movers were getting there.It was very upsetting , and all he said was , well , this happens every day. Supposedly I am getting a fifty dollar credit back because your guarantee didn't work. Not sure why every time I rent with U haul.There is an issue Certainly you can do better
Susan M
City Tire on Main
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, NC 28734
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- 4.0 Average Customer Rating
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I picked up after hours on the ap. The directions directed me to a street where there were 2 UHaul trucks parked and only 1 was a 15 footer and it was not the right one. I walked all around and no one around. I called the customer service number and the UHaul rep was very nice and said she would transfer me and good news was that no one was on the line. But it went directly to an after hours VM. My wife and I continued to walk around and in the next block over we found a whole bunch of trucks parked behind a gas station and my truck was there. Inside the truck was a hand truck that I did not reserve and no pads. So I walked a block back to the one truck that was parked in the alley and took 24 pads that I reserved. When I returned the truck I was not aware that I needed to gas it back up to half full. I thought I was just paying 99 cents a mile. I then checked my e-mail and it did say so there. I got my receipt and got home and saw that they charged me extra 27 miles. I sent e-mail and no response. I called the next day and the lady Faye sent me a link to upload a photo of beginning miles and she credited me the $29 and change. Luckily I took a photo of the miles in and out.
Richard TGood people
perry bDifficult to get in and out of the business. It's in a dirty garage.
Diane LThis drop-off location is at a car repair facility with many non-U-Haul vehicles in various states of disrepair intermingled with U-Haul vehicles. I was happy to have access to a U-Haul facility in the small town of Franklin, NC however, so have no complaints. U-Haul signage and parking could be improved/organized to make the experience more standard and clear for U-Haul customers, however. The mechanic to whom I gave the U-Haul key and mileage/gas information was very friendly and helpful.
Eric S