My entire experience was unprofessional from start to finish. The staff showed little regard for my valuable time. While processing my order, they spent time socializing with friends and taking several phone calls, which caused unnecessary delays. There was also no walkthrough or discussion about the condition of the vehicle. Instead, I was essentially told to go out and find the truck myself. At other rental locations, staff typically walk customers to the vehicle or trailer and review everything together, including an inspection before departure. That did not happen here. I eventually located the truck in the back lot, but only after climbing into another truck first and realizing it was the wrong one. Once inside the correct vehicle, the first thing I noticed was that the cab was dirty and reeked of cigarette smoke. I have allergies, so this made the ride especially uncomfortable. There were wrappers, debris, and even the previous renter’s receipt left inside. When I started the truck, I discovered the mileage was incorrect. Either the vehicle had been driven more than recorded or the previous renter reported it inaccurately. It appeared that no staff member had verified this. The gas gauge was also lower than what was listed on the receipt I was given. After arriving at my destination, I found even more garbage, papers, bottles, and general filth in the back of the truck. I had to sweep it out myself before I could load anything. One of my helpers even joked about whether I planned to wash it too. Trucks I have rented elsewhere were always clean and properly maintained. This one clearly was not. I also had to call Maurers twice regarding issues with the truck. In addition to the smoke smell, incorrect mileage, and fuel discrepancy, there were two dollies loose in the back. Maurers claimed they were unaware they were there. Overall, this was a very poor rental experience.
KYLE R
Maurers Trading Post
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, PA 16323
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- 4.0 Average Customer Rating
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We had a lot of snow the couple days before we rented the truck. The first truck the gave us was plowed in so I went back in and asked for a different one. The snow was still piled up behind it but after working it I got it out. There was also several inches of snow rhat needed cleaned off the truck. It was just disappointing but we got the truck and did what we needed to do.
Branden CCovered with a foot of snow. Had to pull trailer out of a snow bank and clean off all the snow.
JOSEPH PVery pleasant staff and was taken care of very quickly.
Dale ANot until I got home and started loading did we notice that the cab over area was full of water and roof leaked somewhere. had to use multiple of my furniture quilts to soak up water but my items still got wet in transport from leaking roof. Shown nothing about the truck was told to follow instructions on the app that I had to install on my phone. Not her fault, just poor on Uhaul end I feel. Was changed to a 26' truck over my reservation of a 15'. Told on phone cost would be the same but it was $100 plus more as insurance for larger truck was more than smaller one....they only made base rent the same and girl had no idea how to over ride. Total BS on company.
Christopher S