Not until I got home and started loading did we notice that the cab over area was full of water and roof leaked somewhere. had to use multiple of my furniture quilts to soak up water but my items still got wet in transport from leaking roof. Shown nothing about the truck was told to follow instructions on the app that I had to install on my phone. Not her fault, just poor on Uhaul end I feel. Was changed to a 26' truck over my reservation of a 15'. Told on phone cost would be the same but it was $100 plus more as insurance for larger truck was more than smaller one....they only made base rent the same and girl had no idea how to over ride. Total BS on company.
Christopher S
Maurers Trading Post
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, PA 16323
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was wonderful! Ample parking, super Nice store assistance. Easy return.
WILLIAM LWhen I made the reservation it said it would be $56.00 I picked up the truck and my card was held for $99.00 when I got the truck I found something in it that shouldn't have been the manager was very good with the whole situation but then I called to let them know I might be late and they said that was fine as long as it was returned that day which it was but my card was charged another $35.00 at that time so a $56.00 truck cost me over $140.00 when everything was said and done and it wasn't the best experience with what was found in the vehicle
SELENA DPick location was fine, personnel very friendly and helpful. Only thing was that it wasn’t my original pick up location that I requested and it was a full 30 mins farther away then location I had requested.
STEPHEN KDelivered after hours.
James D