The truck was in unacceptable condition. The front cab contained food wrappers, an empty food container, and dirty utensils. The cargo area was also unclean, with soft drink spills and debris throughout. It was evident that the vehicle had not been properly prepared or cleaned prior to rental. Based on this experience, I will not be returning as a customer and will be sharing my feedback on Yelp and Google Reviews. Photos are available.
JOSHUA T
Midtown Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, WI 53132
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Customer Reviews
- 4.0 Average Customer Rating
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I asked not to have the utility cart which I had reserved. I told her that, it doesn't show on and of the records. When I looked at the gas driving away, I called the location, and told her it was not at 3/4 of a tank is was 5/8 at best. she would not update the records and told me I had to call the 800 number.
CRAIG HI don't know why I had to drop u haul off at this location again. Why didn't it go to a closer location for drop off? The app is not user friendly
MARCUS SWas very smooth! Great customer experience! This is the location I will be going back to when/if I need a UHaul again!
Jeff WReturned in Franklin, Wisconsin..personnel said they will NOT unhook the trailer. Had to do it all by myself. Very uhelpful.
NORMAN F