Make sure employees are actually on site at time of scheduled pick up. Make sure the tires are maintained. Tires wobbled - got 41 miles away and shredded.
LEE T
Minority A & E Auto Repair And Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frazee, MN 56544
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Customer Reviews
- 3.0 Average Customer Rating
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I don’t know who helped me, but it took an extra day to get the paperwork showing my trailer was checked in. And house slippers probably isn’t the apparel that U-Haul recommends where the representatives.
DAVID MI was there in their hours, nobody around. I had to drop the trailer off and use the app. That's not a big issue but I worry about leaving the packing pads in the trailer un secured. Maybe actually keep to the hours you post as being available.
ROBERT RThe trailer pick-up experience was terrible - I had coordinated the time with the manager of the location several days ahead of time and called 2 days prior to confirm everything again. It took him 20 minutes to get to the pick-up location and it took us another 45 minutes to actually get the trailer reserved (even though I had asked him two times if there was anything or anyone I should call in order to expedite the pick-up). The agent we spoke with on the phone while we were there collected all information incorrectly - she spelled my husband's name incorrectly even though he spelled it for her 3 times (she wrote Mason and his name is Nathan), she did not correctly set us up for one-way even though I gave her the physical address of the location we were returning the trailer to in Savage (I told her this 2 times and the manager at the location told her as well). I would never rent from this location again nor recommend to anyone - horrible experience. The entire experience was terrible, a huge waste of time for us, and I had to waste my Memorial Day by contacting U-Haul customer support to explain the overcharge and get this corrected. I am requesting a full refund of everything I paid - no manager has called me back yet as was promised. Again, terrible experience with your company.
Mason KVery crowded. Early in the day. I was told to just drop the trailer behind other trailers. No paper work no nothing. I was called two days later and asked when I was going to return the trailer???????????????????. Wow!!!
Gary M