The guy was really nice this being my first time ever renting a u-haul reserved it online. Easy experience
JOHN W
The Detail Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Freeport, IL 61032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great customer service
CHASE BChanged my pickup location to 45 mins away 12 hours before pickup. Charged me for blankets thst I never got and didnt reimburse me. Charged me for more gas than I used. Will NEVER use uhaul again. Complete crap. Caused a ton of stress and didn't provide what was ordered and never got any money back. Shady.
Travis YI have already submitted a complaint. I was cussed at, told “Uhaul doesn’t give a fuck about you” by the location owner who was not there to give me my truck at the counter at 9AM as planned because he had a personal appointment that was more important than fulfilling his responsibilities as a business owner. He received all my calls asking for help and chose to ignore them. My truck was not ready or clean. I had to spend 1 hour on the phone to switch to mobile pickup. Upon return the owner of the location was waiting for me, harassed me in the parking lot, threatened me “because you did mobile pickup I have all of your information so you better not complain about me online or I’ll fuck you up.” We are currently exploring legal remedies for this situation. I submitted this complaint on Friday immediately following the drop off and I’m still awaiting some form of return response from your local representation. I’ve personally never experienced such organizational deficiencies in my life, I would not recommend this location to anyone who cares for their personal safety.
Josh MImprove the online experience--it's extremely complicated. The owner at The Detail Shop was very helpful, and I will definitely Not use the online reservation system again
KATHLEEN A