Lock box that keys in was broke. Took us 15 minutes to get keys out. We were not told it was broke.Meredith O.
Trailer Rental & Towing in Freeport, IL at The Detail Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Freeport, IL 61032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Nothing. Good service!craig B.
I don't know. It was a great experience.JAMES T.
Quick and easy drop off... very friendly and personable!Brian G.
I will never get a U-Haul from this location ever again! The employee did not know any information about giving us the key to our U-Haul, so we called the manager and he cursed us out for calling him because he was not at the location. They did not want to provide us with the keys and he was very rude !!!Brian B.
Make sure gas tank is full. This is the second time that tank was at least 1/4 low to start.David M.
Well run . Good locationGary Q.
Have gas tank full.David M.
U-Haul Corporate was a nightmare to deal with. I made the reservation in person at The Detail Shop and Todd was great. A day later I get a text that the truck will be available for pickup at a different location at a different time. I called Corporate, spent an hour on the phone, bounced around to four different people. Called Todd at original location and he got pickup moved back to his location. The morning of pickup I received a text that pickup was scheduled at the other location. I drove to the original location and they had a truck for me. A real nightmare!!judy E.
Get the driver license process done ahead of time. I wasted 1 1/2 hours waiting for the approval! It was a horrible process picking up the u-haul through 24/7. It wasn't easy, I had nothing but trouble each step of the way. Had to call all the time to get information connected to my account!kelly L.
It was fine for dropping the van off, but it was clear that the business was more focused on fixing old cars than doing uhaul business.MIKE T.
Lied about the amount of fuel in truck, took forever to get a call back, said blankets were missing then they magically appeared, WORST LOCATION I EVER WENT TOJohn L.
Love that the owner worked things out so that we could bring it back to the same place as we picked up. Thanks for all he didElizabeth J.
the dealer is a liar and thief. He is attempting to rip me off with false charges and rates. He will not return my phone calls when contacted numerous times thought the past 48 hours. I have filed a complaint with Scott, mgr in Freeport and disputed all charges with mastercard. At time of rental, dealer did not discuss terms or conditions but continually whined about how little Uhaul pays him to be an agent. Going as far to call Jenna, the best liar they have. Why he's telling me this I do not know. I just wanted the truck. Rick Wintersrick W.
Nothing at all -- it was a great experience all around!Joseph D.
Great service. The owner and his employee were more than helpful. The type of old school service I expect when I do business with a local yet national company.Ted G.
Wonderful service. Will use this business again.robert H.
The only thing I would recommend is to make sure that the 0830 Monday morning customer is not forgotten.Lynn K.
dolley I ordered was not there. the one I got was too big and was also brokenMaranda R.
The manager was so helpful, he even came in on his day off to make sure the truck was up and running for me.CHRISTAL M.
The Freeport dealer was exceptional. He worked with my needs even though they required changes. He went out of his way traveling 85 miles to assure I had the requested truck the day of my pickup. I've rented uhaul equipment many many times, but this was the best experience to date...David Y.
The truck I received was brand new!Lynn K.
The proprietor Todd was phenomenal - this is the second time that I have rented from this location and he is great - kind, efficient and very helpful - I cannot say enough good things about him - also, the two renting experiences were great - clean vehicles!!!ellen V.
Friendly and helpful.Brian G.
Couldn't get a 26ft. Truck, then day before move they told me i had to pick up truck 16 miles further away. Was suppose to get truck at 8am agent didn't arrive till 915am, computer kept malfunctioning didn't get out till 10am and it only had 7/8 tank of gas and was told too get as close to that when returning it, don't know how i'm suppose to know when it's 7/8's full i just filled it like your suppose to.Leonard W.