We had an 8am pick up but due to the system being down it was 1040 fore we got the truck to leave putting us behind schedule with our helpers.said we had 3/4 tank of gas when we only had 1/2 tank of gas but when we returned it we gave them a full tank. Now we did receive a $50 discount for the inconvenience of the systems being down but I think they could have done a lil better then that and the truck was the ruffest ride ever normally the trucks are a smooth ride but it seems as tho the shocks were gone on this truck. Plus we had to have the truck back by 8am knowing we got it at 1030 and the lot we returned it to wasn't even open on Sunday when we returned it at 8am . Just feel the times could have been compensated for a lil better
Tina H
E ZZZ Truck Parking LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fremont, IN 46737
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Customer Reviews
- 4.5 Average Customer Rating
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The U haul had a quarter of a tank not a half took pics. Paperwork and old man said it was at half that I needed to bring it back with half so I put 35 dollars in it brought it to half tank. I drove it less than 20miles in TOTAL the whole reservation. They still charged me for fuel 34.40 off my card said it was on a quarter when returned. I was scammed out of 69 dollars just in fuel. Not to mention the app didn't allow me to edit my days needed so I called the number and we told to text customer service the days were switched and I was given a total. When I picked it up I was given another amount 80 dollars more than told. So what should have been less than 100 turned into 3 different charges on my card without consent for over 200. Won't use again. Lied about gas tank and messed up my days app wouldn't edit so I was charged for another day even tho I already paid for the days I had it. Total rip. Pics and texts and still was told theres nothing I can do money was took already no refunds.
KYLE EStaff was very professional, courteous, polite, friendly, and very helpful with everything. It was a smooth operation from beginning of renting to return the equipment. Thank you.
CHRISTOPHER ATruck sounded like it would break down at any moment, but the staff is super friendly and kind.
HUNTER STail light burned out.
JAMES D