Not only did they have no one on site who knew anything about the trailers, but they had no one to help us 2 women in our 70s hook it up. We had to pay someone who the person on site said would help us. He couldn't, then he found someone, who ended up not locking it down and it came off while loading the trailer. But the Uhaul person said was good to go. Plus, the electrical cord had been cut and shortened and we found out after we were way down the road that when making a true right turn, it came unplugged! I would not recommend this location or UHaul. I will say that the first location had great people, but the trailer wheels and tires did not look road worthy, so we had to switch to Rapido, sadly.
Ruth A
Rapido Liberty
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Luray, VA 22835
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This one is convenient to our little tiny town, so I was exceedingly grateful not to have to drive farther to return the truck.
Gail FI had an online reservation and was lied to. the original quote was for 1700$ and once i got to location it changed to 2400
Christine LThe service was perfect
alexandria rThe whole experience was a debacle and I will not recommend UHaul. The online reservation was fine, no issues. The phone call I received to alert me that the reservation could not be completed was unfriendly and unkind. Nancy called to tell me there were no UHauls available in all of the Northern Virginia district and when I confirmed that, she said, "Do you expect me to tell other families they can't have a UHaul" It was uncalled for, irrelevant and not productive. Especially when that wasn't my question. Also considering after the whole debacle and once we secured the UHaul I had an opportunity to check out other places and Chantilly had over a dozen trucks for our needs. Once we arrived to the Rapido location it was like starting all over again. Not having the correct paperwork, not having the correct dates. The truck seemed fine although, it seemed quite dated.
Melanie C