Counter person was more interested in her phone than assisting a customer. She told me to drop off the trailer any open spot in a pot hole infested dirt lot. She also told me that she would handle the return. I received three communications regarding my “late” return when I returned the trailer two days early after contacting Uhaul to request a drop off location. Very poor customer service as related to the drop off.
James P
DFW Wheels OEM
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frisco, TX 75034
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Friendly people. But not really place to park the trailer I returned. Had to pull out in traffic to back up to in hook
Lonnie BWas given a rental rate at the time of rental .. when I returned the truck was charged an extra 40 ...
John SNobody helped me because they were closed on Sunday.. Change the address, drop-off location has changed.
Travis SNothing. Everyone was great.
Orlando w