We picked up the U-Haul and the check engine light was on, we called them right away as we pulled out and they said that the U-Haul would be fine and to just continue to use it. We packed it up and left to move to Oklahoma, and the U-Haul would not accelerate and started shaking, and the check engine light was blinking the whole time. We weren’t sure if we would be able to make it to our destination or return the U-Haul so we were in contact with Juan who was the manager of that location. He was helpful and told us to submit a refund request so we submitted it through corporate through Kevin and Kevin was very helpful but we have not since heard back at all on the refund. We ended up having to reschedule our movers to help us unload because we could not make it in time to get unloaded.
Haley J
DFW Wheels OEM
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frisco, TX 75034
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Not a location that I felt safe or comfortable. Tried to call several times and no answer Extremely disappointed in this service took me over an hour to get the truck as nothing was at all explained or visible for me to find.
Darin CI was not told about refueling before return. I was surprised by extra $80 for fuel service.
MOHAMMED CThe service was poor no one helped me hook up could not pull the trailer out it was so disorganized there
PREVIN VEverything was great, super fast pick up and drop off. There's alot going on when you're moving and this experience made it go smooth. Definitely will use this location again.
Ryan T