The UHaul website was having issues and it took 45 minutes for the check-in to be processed. I arrived at 10 to pick it up and didn’t get to leave until 11:30. I had booked the truck a month in advance. Not the fault of the location, but the delay was frustrating. The exterior of the truck was dirty with lots of mud around the bottom and the tires. Not a big issue, but anytime I’ve rented Uhaul trucks, they have always been spotless inside and out. I also reserved the truck for 3 days. When I arrived at 4:45 on the third day, the first comment the owner made to me was “You were supposed to have the truck here by 10 am and I have billed you for 3 days so don’t be surprised!” I reminded him that I had booked it for 3 days and expected to pay for 3 days, so no worries. Technically, the truck wasn’t due back until 10 am on Day 4. The woman who checked me in was very kind and apologetic and did her best to expedite the check-in. When she called UHaul, they were not helpful. You would think that the owner would have considered the fact that I was delayed by an hour and a half due to know fault of my own, and grateful that I actually returned it a day early.
Sheryl J
Jag Flooring & Construction
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Front Royal, VA 22630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Associates are very friendly, the area is clean, and I feel my car is safe in the parking lot when I leave it there.
CINDY FJeff was extremely helpful in resolving the issue that I had.
RENEE CGreat costumer service
CARLOSALFONSO EGreat service from the time I entered the office. Truck ran well, service was great great experience. Thank you
Clyde H