First we reserved a truck in columbia weeks ago. Then found out we had to go 30 minutes away to get it, so very inconvenient. We opened the back and there was a bunch of trash, cardboard, broken glass and a car cover that was huge. We didn’t get a chance to inspect because it was pouring rain. And clearly the guy did not look inside either. Got on the road and there was hardly a wiper. Went back to him and all he said was you have to snap it on but the wiper was half gone. Went to auto part store and purchased 2 new wipers for $25.10 have no idea how we will get that back. and they helped us put them on. The guys at wentzville where we dropped it off were fabulous. We get another truck in 2 weeks for our move so we will see if it’s another nightmare . Sheryl Riley
SHERYL R
J Scott Ref & AC LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fulton, MO 65251
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- 4.0 Average Customer Rating
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I got a notification from U-haul the day before I was to pick up the trailer. That notification sent me to this location which added 37 minutes each way for a total of 1 hr 14 minutes extra driving after driving 6.5 hours to Columbia to pick up the trailer. The trailer had wet grass clippings all over it that had to be cleaned off before loading or risk getting them on the items being loaded.. The equipment I rented with the trailer had to be picked up at a different location which wasted more time. I was told to ask for some compensation for the wasted time and was given $50 credit. What an insult. My time was worth a lot more than $50. Was told well it is our busy season. I reserved the trailer more than a month before it was needed. U-Haul gets a zero rating from me for the lack of customer care and the oh well its corporate attitude. Don't waste your time with them and don't count on them for your move as their word is no good. They do NOT care.
EARL BGreat experience, this place is far above the rest!
Jeremiah NCab of truck was dirty n had a knife between the middle and passenger seat and has a horrible smell in it. But the gentleman was very nice and accommodating! But I would definitely recommend. Easy check in and drop off process. Thank you so much for your help
KAYLIE NI went to the Uhaul rental by Mojos first and about got attacked by a Pit Bull inside the Building. The female grabbed the Pit Bull and slammed the door in my face. The owner was inside Mojo BBQ and I went inside addressed what just happened and the owner was not concerned. I departed and drove across town to J Scott and he made me feel comfortable and saved the day. He had the truck I needed ready to go!! Beware of the Mojos location!
JOLENE G