This was the 3rd location we had to go to in order to pickup a truck. We had a reservation at Moore’s in Gardendale but the reservation was canceled by someone within U-Haul. We did not receive any notification letting us know it had been cancelled. Moore’s via the computer, found one at a location in Fultondale but when we got there she didn’t have one available and sent us to a different location. The lady at the 3rd location canceled someone else’s reservation and gave it to us. I hope they didn’t actually need it. We were very disappointed in the runaround and the neglect for customer service on our account and the other people who had something reserved.
heather s
Fultondale Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fultondale, AL 35068
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Customer Reviews
- 4.0 Average Customer Rating
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No suggestion. Keep up the good work!
Michael DEverything went fine.
WALTER FEasy pickup! I really didn't really have to come inside by using the mobile app.
Christopher CI initallily rented the trailer for 2 days. I ended up only needing it 1 day. I was still charged for 2 day. The lady said she tried to fix it but the system would not let her. I told her i would contact U-haul about it.
DEWAYNE E