Barry H. on 9/22/2016
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I was a walk in customer originally for a 6 x 12 trailer. Counter person didn't seem very interested in helping me and kept saying I could do everything on the web site which was annoying. Also, when I rented the 6 x 12 trailer, I had to ask someone to hook up the trailer to my truck. They seemed to expect me to pick the trailer tongue off the ground myself which was very heavy.
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HANNAH I. on 9/21/2016
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None
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JOSEPH ARTHUR G. on 9/20/2016
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none at this time
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Nikki D. on 9/19/2016
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I was disappointed in the 6 calls and over 2hrs on the phone to get the truck. No one seemed to know what to do or how to do it. The mistakes made in getting the truck made me cry from the stress of 2hrs on the phone. First the mistake was made to where I was going to pick up the truck. The next call was the mix-up as to where I was going to drop off the truck. Then a random text saying I was going to pick up the truck at 730a on 9/17. Then the price I was originally quoted and miles were different. So it seems that everytime I wrote something down it would change when I tried to verify. So I was very disappointed and upset trying to deal with your customer service and sales people. To compound the matter was the fact that I was already stressed since the move involved domestic violence and seeing and being around the person who had done this to me. I did not need the added stress that was involved with the 2hrs and 5calls to get the truck. The bright side was picking the truck up and dropping it off was handled very professionally and easily. I hope you listen to the RECORDED phone calls and no one else has to go through what I went through to get a uhaul. I have rented through Uhaul before without incident. As a medical professional, I would never give this kind of care to my patient.
Nikki DeCicco
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joseph y. on 9/18/2016
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Check in was quick. Will, the manager, was a true professional. I actually arrived a little late for my pick up, and he added a few more hours on the back end to give me enough time to move! I dread my next move, but I'll be coming here again.
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RONDA KEITH G. on 9/16/2016
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Great service....excellent equipment
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MATTHEW j. on 9/16/2016
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Great product, great service, keep up the outstanding work!
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JAMES S. on 9/14/2016
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Radio did not work in the van I rented.
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SAMUEL M. on 9/14/2016
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I'm appreciative of Juan Garcia's excellent customer service.
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NOEL WAYNE S. on 9/11/2016
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More pleasant to customers
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john f. on 9/11/2016
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Very impressed with the service and the vehicle. I would suggest, for night drop off, that you have envelopes to insert keys and paperwork.
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Joshua G. on 9/11/2016
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The woman in charge (manager? owner?) is incredibly rude - treating customers like an imposition. I've never seen anything like it.
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mariam F. on 9/10/2016
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You guys are doing awsome job already. I really liked the concept of deducting money after checking out. I would definitely recommend uhaul to others.
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ETHEL M. on 9/9/2016
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Everything went well
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Steven D. on 9/8/2016
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There needs to be a large sign with clear details of where to park the truck and drop of the keys after business hours.
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Christopher P. on 9/8/2016
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I was charged for missing blankets, but nothing but good Karma on a full tank of fuel when 11/16 at pick up. Should have waived the blanket fee of $10.
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Kunle f. on 9/7/2016
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1. The staff was very unfriendly with bad attitude
2. The atmosphere was like that of a voluntary charitable environment where the staff are not paid and the customer too is getting freebies
3. The truck l got had cigarette smoke
4. When l returned the truck l had a nail a few dust the return staff gave me a broom to clean it out in a very unfriendly manner
5. I rent cars trucks the attitude of the staff here was very belittling.
6. The staff was dirty like an I cleaned truck
7. Customer service stings in this store it's evident the staff very don't have a passion for the job it's just a second to pass time and get the pay
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Scott O. on 9/6/2016
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Friendly young man came out to meet me at my truck and had my return processed, offered to put trailer away himself, performed without any delay, and I was out in under 10 minutes.
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Surur Y. on 9/4/2016
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Expensive!! Can we see some student/ teacher/ military discounts?
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Jennifer G. on 9/4/2016
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The female Asian manager was extremely rude, didn't want to accommodate our needs and after telling us to hook up a trailer to see if the lights worked, she had my husband back the trailer up an extremly steep hill unhook it and hook it up to another trailer that was in worse shape then the first one. After 2 hours of dealing with the pick up of the trailer we were finally able to leave. The trailer ended up having a tire blow out at 130 am and after a thorough examination when the sun was up the other tire tread was dry rotted and cracked in several places. The trailer should have never been allowed to leave that location in the first place.
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Dana S. on 9/2/2016
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It was a real pain to find out the day before I needed the truck that I was going to have to make a 2 hour round trip to pick it. If you are going to so drastically change the requested pickup location, you have got to inform the customer well ahead of time.
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Carlos M. on 9/1/2016
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The Manager will is a big Help And very hard working man
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Paul M. on 8/31/2016
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I had filled the truck as instructed; however, upon return, I was asked to fill the truck again, because it was
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Irlande A. on 8/29/2016
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The "drop box" was a little difficult to find at first. Also, I found it to be odd for the keys to land on the floor and not a "box" or something else that collected the returned keys for the operators of that u-haul location.
Thanks.
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james l. on 8/28/2016
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Charged $7 for a broken dolly. Tank was not 1/2 full when I received but service rep said it was. Had to get it reviewed again. Brakes squealed but seem to work fine under load.
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