The personnel were professional and assisting. I have no complaints.
ANTHONY B
Chair City Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gardner, MA 01440
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Customer Reviews
- 3.5 Average Customer Rating
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I would not really recommend this u-haul dealer. In the morning before I arrived I had gotten a call from this location asking if I could move my rental back. I told them I was coming from Maine to help a family member move, and that was why I reserved it for the time that I did. The associate on the phone stated there was a customer in store who promised to have the truck back 3 hours after I reserved it, I pushed back and said no since I am traveling far and I was relying on the help of others. But I worried the entire ride down to Gardner that my truck would be rented out from under my reservation. I do understand other customers can be difficult to deal with, but telling them no and letting them know it was already reserved should be the best approach to handling that. I am also pretty sure I was overcharged on a mattress bag, as online they are listed for $8.25 but this location charged me $30.00 same day at checkout for one. Also upon entering this location, it is a torn up old gas station. There is old random furniture, no real desk set up, and a couple of folding chairs. The floor was ripped down to the sub-flooring and had cardboard over it. I understand that some u-haul dealers are independently owned but considering all the trucks were rented out that day, I am not sure why they have not put effort into the store at all. I will give points for the associate in the store being very kind and he did let us know everything we needed to know for the truck and the return. And the truck was clean and had no issues. I am not sure who runs this dealer, but it seems as if they are overcharging on some items, as others have also wrote in the reviews, and the physical state of the store was awful, as if they do not care to put effort into their business.
ALYSSA DPolite employee had plenty of trucks available and was flexible on return time.
JAMES MEverything was good got what I needed friendly agent no problems
KEITH LI reserved a 10ft truck 2 weeks in advance. When I arrived the gentleman working the counter was friendly but very unprofessional. He rented out the truck I reserved, 20 minutes before I arrived (I was 30 minutes early for my reservation). He said he rented it to a marine who looked like he was up to important business and confirmed this marine did not have a reservation.. the U-Haul attendant then tried to push a 9ft van on me and I was firm that it was too small. Later, another customer arrived who the attendant confirmed, called in to request the van he was just pushing me to take. This man seemed to love to cause chaos in people's lives in an already chaotic moving day. The only other option was a 26ft truck.. this has to do as I had no choice. There was unfortunately shifting in the truck in my travels which damaged some of my belongings. I will never come back to this location and will never recommend it.
STEPHANIE E