The gentleman at the desk was great. Welcoming and supportive.
Brad S
H&H Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Geneva, NY 14456
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Easy pickup! Efficient.
Arthur EI have NO concerns with the Dealer. He went out of his way to help us. My complaint is with UHaul. Summary: Made reservation #1 on July 17th. H&H Towing, Geneva NY. Pick up 8/3 am. Got confirmation. Called the dealer on 8/2 to confirm. He had NO reservation for us. He put another #2 one in. Got confirmation. Arrived at dealer 8/3 am, signed into the app, no reservation. Called Uhaul, told 20 min wait for help. In the interim, the dealer happened to stop in and #3 helped us secure a truck. He asked where we would return, we told him and he said UHaul did not have that location listed, to return it as we planned and it would be ok. So we did. We returned the truck 8/3 pm to Uhaul Neighborhood Dealer Chucks Auto 977 PA 100 Bechtelsville PA 19505. I contacted UHaul via LiveChat 8/4 am to get some clarity on why this happened. I asked if the truck was listed as returned and they said no, that we needed to return it to a DIFFERENT location than we did as they were STILL unable to find the location in their records. Since I am 4 hours away, that was not going to happen. After speaking with several CSR who were polite but unhelpful, I was told to call a number. I did. It was not the number for the county in PA, they referred me to the correct number. As we were talking, I got an email saying the truck was checked in at the location we had dropped it off at. The one UHaul (Chuck's Auto) said they did not have a record of. Must have been a miracle. We have never had a good experience with UHaul, especially with the app but this one takes the cake. We are a small nonprofit with very limited funds. We are asking for a full refund for the poor service, an inaccurate reservation system, the lack of clarity from CSRs and the time spent trying to clear this up. Again, our complaint was not with the Dealer, It is with the company.
Suzanne REverything was very professional and helpful.
Gabriel PPerson behind the counter is trying to help the best they can with my situation. Told me information about my rental that I didnt even know.
LILAH W