Moving Truck Rental in Genoa City, WI at Genoa Food

When I arrived clerk did not know how to operate computer system to rent equipment. Clerk had to facetime with someone to explain process, which took entirely too long. Once paperwork was completed I was offered no info or help in hooking up trailer. Luckily I am very familiar with towing, but I can see this being a huge issue with someone who is not. When I returned the trailer another clerk was unsure how to operate computer system and was unable to offer any receipt or proof that I had returned the trailer. The trailer was in excellent condition and worked well for my needs, but if this location was the pickup spot I would not use again.

This isn't u-haul facility, it's a grocery store. Unfortunately the employee working that day was new and not familiar with the process or how to hook up the tow dolly. I had to watch a you tube video and attach it myself. The truck i was about to drive cross country had 98,000 miles on it and thankfully it rained that morning because it also had several leaks. This was not this location's fault, just the way it turned out. I ended up swapping this truck for a newer one with 26,000 miles on it with the help from my local Grayslake location on Washington street which i HIGHLY recommend. I would have completed the transaction with them from the beginning if they'd had a cross country 15' truck when i made the reservation. Despite the sale not being theirs, they did the leg work to get me a more reliable truck from the gurnee location. If you need a truck or storage in Grayslake, they are the way to go! They always go above and beyond and are very helpful.

Where i picked up truck i was there 1 hr and 45 mins. The store clerk was rude, said give me your credit card and didnt give me a total. She had insurance on there that i didnt want and when she went to take it off, she reversed the whole charge in my credit card then tried to rerun credit card and it was declined. So because of holiday my money was put on hold for 5 days. Clerk at store was beyond rude, lit incense and was blowing it at me because i went out to smoke a cigarette and she didnt like that. I made 6 calls to customer service and they finally got it straightened out and store clerk during the process kept answering her cell phone and ignoring me while i was talking to her. Beyond frustrated!!

Staff was not welcoming or helpful. Outside is of location is nice, and location is convenient bit inside is less inviting, a little "shady" looking.

No attendant when we arrived. A child under 14 years old was working the counter. Place was dirty and they were not friendly, but rather rude to us.

Not friendly hard to understand.

Was not very happy I got charged for an entire 2nd day over dropping it off 1 hour past the scheduled time.

Was given no paperwork. Upon return, the person who received me was rude. Handed me a broom and said if I don't sweep out the truck bed, I would be charged $25. Whatever I swept out would not have filled up a thimble. I would never set foot in that place again

I was told at the pick-up location that I had to fold the blankets and sweep the truck which I did and the person I the drop off told me that we had to return the blankets in the original plastic bags which we had thrown away because nobody mentioned it at pick-up. The woman was rude and charged me for this ( which I will be disputing!) Didn't know what she was doing and I was there probably an hr just trying to return. I finally walked out! I have rented many times in my life from U-haul and never had any problems. I won't ever be renting again unless these ridiculous return charges are dropped!