The service was wonderful, thank you. The one improvement I suggest is for employees to check your lot for returned vehicles before calling the customer… This happened to me. We returned the truck in the evening of the same day we rented it, following all instructions. However, I received a call the following day asking when we planned to bring the truck back. Again, we returned it rather previous night.
JAMES D
Gig Harbor Coffee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gig Harbor, WA 98332
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- 3.5 Average Customer Rating
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If you’re getting a trailer be prepared to maneuver some to get hooked up and out of the yard. The trailers are parked inches apart and it’s not easy to get straight approach to hook up, so it’s sketchy pulling out of the spot. Also remember if you have 7-pin hook up you’ll need adapter for U-Haul trailer wiring.
JENNIFER KI wish to review U-Haul itself, and its practices. The location was generally fine, the way U-Haul allowed he to book and reserve (pay for) my rental and then the DAY BEFORE called to say the location within walking distance wasn’t an option, I would need to Uber 25 minutes away is the reason I will never rent from U-haul again. The fact that the call the day before my paid-for rental failed to mention that the TIME of my rental changed along with the wild distance, is unprofessional and unacceptable. I will be eagerly sharing this story when I can, to highlight how unreliable U-haul is. My moving help, booked through U-haul had to be adjusted and I ended up loosing time I paid for because of the change in time that my rental was available. It is shameful that my moving help comforted me by saying that this is always how it is when renting with U-haul on the weekends. Are you joking? People who work typically move ON WEEKENDS. How is your main objective NOT making your weekend practices stellar? Why would you make the weekend a more terrible experience? I expect to be contacted and compensated for my Uber ride, the lost time, and the chaos. I’d love to tell a story of U-haul making it right.
JOSHUA SI booked a week in advance and request a 26ft truck, days before my pick up date they told me they did not have that size truck available, forcing us to reserve a 20ft truck. We reserved a dolly, upon pick up there was no dolly. Upon pick up gas was less than 1/4 full. Forcing us to get gasoline right away. Overall poor experience. I will use a different service next time.
TRAVIS GI picked up the Uhaul and the gas tank said the tank was 12 miles to empty- I ended up putting 30$ in the tank- he said to leave it below empty- but that’s not good for the vehicle. It would be great to get a partial refund for the additional gas I put in the tank. My total mileage was 8.8 miles. Just seems like the $30 in gas and the $66 rental fee was a bit much. I had the truck for approximately 3 hours.
SAMI K