This experience with UHAUL has turned us away from ever renting equipment from this company name brand again. Reasons are as follows: #1 All the locations in Springfield, IL. did not have the truck we needed. We had to travel 27 miles each way to Girard, IL. on my time and gas. UHAUL did credit us with 40 miles for the truck rental but not for the gas, mileage or time for us in our own vehicle. I asked! #2 When we picked up the truck at County Market in Girard, IL. the truck had only half a tank of gas. I was told to just guess when returning the truck. I asked and was told that was company policy. I am 58 years of age traveled all my life and this is the first time I rented a vehicle that was not full. #3 I was instructed to return the truck to a location that was quite a distance from our home town. Again was going to be on my time, gas and mileage. This did not happen. When did UHAUL stop having good customer service?
CHARLES C
County Market 300
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Girard, IL 62640
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The truck showed a "check fuel cap" light on dash that we could not clear. Thankfully, Terry (U Haul customer service) was able to reassure us it was OK to drive. The staff in County Market were quick to provide us with the keys.
Gayle WClean back was full of pebble rocks and smelled like dog can floor on driver's side was muddy and can smelled of dog as well.
Donna WGreat customer service a friendly attitude and just made it the entire process easy
PAUL RThe U-Haul app is not user-friendly. The process for getting the truck was cumbersome and took a long time. We specifically rented a two wheel cart only to find out an hour later. The facility did not have any carts. The overall process took an hour and a half, which set us back from trying to load the truck and move.
MIke K