The vehicle was cleaned, but transmission need to be worked on. Julio was the best.
EDWARD H
Pac N Go Express Shipping LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glendale, NY 11385
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Customer Reviews
- 4.0 Average Customer Rating
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Julio on the 10 81 Cypress Avenue pick up location, was very helpful and professional. He helped me during the process.
Ylli DWorst uhaul experience Ive ever had. 10 min walk from location. Ugliest truck I've ever driven. It should not have been on the road. Severe alignment issues and was unsafe. Transmission is also failing and gets stuck sometimes stranding you at an intersection. The Commpany tried to correct the issues but I needed this truck because of time constraints. I request a refund for the inconvenience and horrible unsafe experience.
CODY HUnfortunately this was the worst experiences I've had U-haul. My friend (Matt) and I picked up the keys from a lockbox, then walked 2 blocks down to find the U-haul truck. As soon at Matt put the keys into the ignition NOTHING happened, the truck was completely dead, the side mirror was broken and the steering wheel was crooked. I was moving into an new apartment and had the movers meet me at my storage unit 2 miles away but I couldn't get to them because the Uhaul didn't move. I called customer service, and then the roadside assistance. Over an hour I was panicking and waiting for the technician to come, meanwhile knowing that I'm paying movers a high price per hour to just stand there. In addition there was a piece of broken glass found in the passenger seat, and the gear handle clicked in and out ( to go in reverse you had to go back to park and then to reverse ) multiple cars were honking at us because of how poorly the truck drove. I'm almost positive if it went through standard ny state inspection it would not pass. Though the technician came and got the truck to start and drive, this was a horrible experience that costed me not just 200+ more dollars because of having to pay the movers waiting but also the cost of my emotional head the entire day. I'm certain I will not recommend for anyone to get a U-haul. I don't think I should be charged anything for a truck that is highly malfunctioned and for the extreme interference it brought to me and my movers who were on a time schedule. Thanks- Claire
Claire BExcelente 🥰🥰
YADIRA T