You did not have the 20' truck I reserved. We were given the 26' instead. Once I was given the keys, the lady did not inspect the truck to make sure it was in good working order. Fortunately, the truck was fine (<27k miles, clean...). I still think you need to go out with the customer and note any issues before you finalize the transaction. The lady was friendly, but didn't go the extra mile that I'm used to when renting moving trucks. We had another move several months ago and went through Budget truck rental. It was a much smoother experience. That gentleman took a clipboard with him to the truck and inspected it before giving us the keys. He noted any discrepancies and explained the whole process.
Hunter S
Peace Frogs Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gloucester, VA 23061
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Fantastic service, Friendly clerk ! 180 degrees difference from Varina not so Super Stop !
Harry TVery pleased with the drop off service at Peace Frog.
GLENN BMichelle was so wonderful to work with. She is very professional, personable and knowledgeable she worked with my needs and I will return for additional business.
Linda BU-Haul had the dates and locations wrong. Also, had an issue with keeping it for a week.
Robert A