The guy who worked at Steve’s Auto repair and sales was almost an hour late for us to pick up the truck. When he did get there it took quite some time to get the truck to go. The outside of the truck was covered in mud and he said he cleaned the inside because it had been stolen. The back of the truck smelled awful. When we got the truck we were told there was a quarter tank in it and to refill it to the same spot before return. When starting the truck to leave the tank indicated there was only a few miles left till empty so we had to go to a gas station immediately. When we went to drop off (there was supposed to be someone there till 5) at 3:30/4 there was no one there to help. Overall just made for a horrible time.
JENNA B
Steves Auto Repair And Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goldsboro, NC 27530
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Customer Reviews
- 3.5 Average Customer Rating
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Truck was arriving from a previous renter at my scheduled pickup time. Thankfully the truck was clean and gas was full. But the dozen pads I reserved were not available, and I really needed those for my around town move.
TIMOTHY TKeep up the good work.
BRENDA LBe there for the hours posted for opening and closing. I had to rely on customer service. Which they were very helpful in getting me through the process.
YOLANDA MI had a big problem with the gas nozzle kicking back at the gas pump. When i called to report it they reported it as a completely different problem. They could not find anything wrong withbwhen they had there people come out to the site. Thye did put in a different U-Hall but it was not the one i order/requested for my disability. I need on with bluetooth capable do to my disablity. When they put in a new on it did not have bluetood completely and would not work for me and my needs. I had to spend all day after been up for more then 16 hours and getting only 1 or 2 hours of sleep because of this problem deal with them fixing the problem. It took about 4 or 5 hours.for them to get me the U-Hall i had to begain with that i had requested in the frist place. I have Atention deficit disorder and could not be on the road any more that day. I had to fight with all i had in me to get them to pay for a hotle for me because of the situation. I felt like i should not have to pay for the U-Hall after everything that happend. They even moved.my stuff 2 different times. Form the broken down U-Hall to they one that would not work with my disability back to they one that they brought for a location about 1 hour away.I had to call they original location i rented form to tell them i felt like i should get some or all of my mo ey back because of what when down. They where not willing to give me anythig for this. I tried to talk to the manger of tye new U-Hall and all they said is i had to to though wjere i rented it from. I also tried at the area that i ended at and they said there was nothing they could do so i never got any satisfaction for the problem
LISA F