Couldn’t do a full auto checkin. The owner/operator had no clue the truck was booked. Asked me for license despite doing full precheck in. Very weak cell service and no wifi to complete steps/pictures on phone. Blankets were not ready nor in truck. Had to wait far too long versus auto check in. Vehicle parked in tight area so hard to get proper pictures.
RUSSELL G
Pioneer On The Run
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Granton, ON N0M1V0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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I'm not sure how much of this is the fault of U Haul versus the specific location.... I requested a U Haul for 48 hours because I was moving. Everything checked out fine on the website. Apparently, at some point before my pickup date U Haul changed my 48 hour booking to 8 hours. They sent one email prior to pick up that alluded to this, despite everything looking fine on the website. I then had to book two separate U Hauls at two separate pick up locations on back to back days. Once I had the U Hauls, the required drop off times were extremely unclear. One place said "bring back at 5pm but it's probably okay if it's before 7PM." This particular location didn't mention it, so I assumed I had it until 8pm that night like I requested online. Nope, I was charged an additional 60-70$ because it had to be back at 4pm! The entire U Haul customer experience was awful.
WILLIAM BAwesome customer service
Caroline B