this location should never be allowed to rent U-Haul's. The owner was not there a lady in the store called him. I was there an hour after my wife made the reservation on line. Then an hour lady the lady said i was ready and gave me the key. The reservation statement for truck was $240 i got an email with a receipt with a signed contract that the owner signed not me nor my wife signed. and the receipt was for $346. He had added insurance, furniture dolly, four-wheel, dolly furniture. All which we did not ask for or wanted. Then an hour after getting the truck, i get a text and the drop off location had been changed to 30 miles away from where we had picked to drop the truck off. I turned the all the equipment that we did not reserve or need. The lady tried to tell me that it had to stay with the truck. I took it in the store put in front of the counter and took a picture where i left it. Now we had to file a claim to try to get the $100 back that we was charged. This location doesn't need to ever rent out another U-Haul they are giving U-Haul a bad reputation!!!!!!!!!! they are a grade F------
Christopher I
427 Conv Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, NC 27834
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- 2.0 Average Customer Rating
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Location did not have the handtruck I purchased and I was not given a refund. Was informed that they weren’t a real full blown U-Haul location. The location had slot machines in the back.
Anna WTerrible, just very bad. Never received any instructions at all. I was told there would be moving blankets and there were none. The truck was out of gas and the gentleman told me there was a 1/4 tank of gas. We went right to the closest gas station as it really was empty. Did not get a walk around looking at the exterior condition of the truck. Check out took forever, close to 1 hour.
John DThe vehicle had been heavily smoked in, wasn’t cleaned before I picked it up. I’m still dealing with the migraine from the cigarette smoke.
Brad CMake sure all equipment is available. I ordered a dolly when I made reservations but find out dolly wasn't available when we got to the pick up location
Damita P