Safety Labels were missing and Safety cables were rusted. There's a hole in the fender and the ratchets need replaced very soon due to wear and tear. Customer service was great at pickup location as well as U'Hauls phone assistance was amazing. Very Helpful and Understanding.
Johnathan S
Ricks Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grinnell, IA 50112
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The appearance of the facility was ok, but the service was great!
KAREN DI have used Rick's Towing for my U-haul rental need for many years now. I always get speedy and excellent service. I wish I could say the same for the online reservation part of the U-haul business. Every time I try to reserve a trailer in advance I get a call from U-haul telling me that they can't guarantee my rental from Ricks Towing and they try to coerce me into changing my rental location to some place in Marshalltown which is 45 minutes away. I don't understand why this is the case. For example I reserved this latest trailer 2 weeks ago. Less than 5 minutes after I successfully completed my online my reservation they called me to change it to Marshalltown so that it could be guaranteed. After telling them that Marshalltown was 45 minutes away they agreed that wasn't acceptable and told me that they would call me closer to pickup to confirm. 1 hour later I received another call from the same number asking me again to change my reservation to Marshalltown. I told them I had already talked to someone and figured it out. They again told me they would call closer to the pickup time and confirm my reservation. On Friday May 9 (last business day before the actual pickup at 8:30AM May 12) I hadn't heard anything so I finally called them. The person I talked to acted like I was an idiot for calling because the trailer was confirmed in their system. Ultimately when I showed up to pickup the trailer there were 6 or more of them available on the lot. Going forward I will most likely just skip the online reservation and make my reservation directly with Ricks Towing. He is much more reliable and professional and I always get prompt first class service!
Joel RGreat service
Jon FI wish the truck I rented had tie downs somewhere on the floor. I was transporting a headstone initially up to my family's hometown in an empty trailer and had nowhere to secure it in the back. I had to improvise so it wouldn't roll around and be damaged during transport.
Chad N