Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wish the truck I rented had tie downs somewhere on the floor. I was transporting a headstone initially up to my family's hometown in an empty trailer and had nowhere to secure it in the back. I had to improvise so it wouldn't roll around and be damaged during transport.
Chad N
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
5.0
Rick is always great to deal with. Easygoing, professional and no nonsense. Highly recommend Rick's place!
Milton S
Rating:
5.0
He did a great job, was a last minute reservation with about an hour's notice. He had the truck ready to go when I got there.
Marco R
Rating:
4.0
Rick was very helpful with connection of the trailer, with the paper work and making sure we didn't have any questions or concerns.
Kim B
Rating:
4.0
Customer did not leave a comment.
Mahmoud A
Rating:
4.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Rick is always extremely helpful and respectful. I go in and out quickly.
MIRZAM P
Rating:
5.0
Customer did not leave a comment.
John V
Rating:
5.0
Customer did not leave a comment.
JOHN K
Rating:
4.0
Customer did not leave a comment.
Valerie K
Rating:
5.0
Customer did not leave a comment.
Brian L
Rating:
3.0
Customer did not leave a comment.
Rick I
Rating:
4.0
This was an after hour drop off, called and spoke to Rick, the next day, about the poor condition, he said he'd look at it.
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
Lizzette R
Rating:
4.0
Excellent experience.
Jerome J
Rating:
5.0
Is was good and easy to drop off.
Tyler H
Rating:
5.0
Customer did not leave a comment.
Julia M
Rating:
5.0
Customer did not leave a comment.
Mark R
Rating:
5.0
The truck was cleaned and ready to go, and ran great! Nearing auto in Newton worked well with me for the initial reservation of the truck and ricks in Grinnell Iowa had everything prepared when I arrived. Great experience!
William H
Rating:
4.0
Customer did not leave a comment.
Michael W
Rating:
3.0
There is a key drop box, which made it fast and easy.
Bolivar A
Rating:
5.0
Rick was very helpful. I had forgot my hitch. Rick has sufficient supply to seek me one.
William M
Rating:
5.0
Customer did not leave a comment.
Kassie A
Rating:
4.0
Customer did not leave a comment.
Charles M
Rating:
5.0
Needs larger trucks.
Mahmoud A
Rating:
3.0
Customer did not leave a comment.
Caroline W
Rating:
5.0
The return policy for after hours is confusing if the app isn’t working.
Kim B
Rating:
3.0
Customer did not leave a comment.
Randy B
Rating:
5.0
Rick was very helpful and removed the trailer for me.
Louis F
Rating:
5.0
Customer did not leave a comment.
JOHN K
Rating:
5.0
Rick’s Uhaul is awesome ,have rented several times and is always a great experience
John B
Rating:
4.0
Rick's a hell of a guy and always will to help out.
KYLE T
Rating:
5.0
Customer did not leave a comment.
Tom G
Rating:
3.0
Just dropped off the truck and left the keys in the box.
Kevin M
Rating:
5.0
Rick did a great job getting me in and out and on the road. Highly recommend his location for your Uhaul needs.
Chris Z
Rating:
4.0
Customer did not leave a comment.
Lindsey P
Rating:
5.0
Love the Vintage shop reminds me of my dad's gas station. Being open on those hours on a Saturday were a lifesaver since we broke down just 3 miles away and were able to get moving without too much delay. Great location.
Dean W
Rating:
5.0
Rick did a great job.
John M
Rating:
5.0
Customer did not leave a comment.
Lori I
Rating:
5.0
Customer did not leave a comment.
Morris P
Rating:
5.0
Customer did not leave a comment.
Bristen G
Rating:
5.0
Quick and easy very helpful
Terry H
Rating:
5.0
Customer did not leave a comment.
rod f
Rating:
5.0
I don't know of anything off hand. Rick provides World Class Cutomer Service.
John W
Rating:
5.0
Customer did not leave a comment.
Jillene d
Rating:
5.0
Customer did not leave a comment.
Zhengliang T
Rating:
5.0
Really you can’t. The Trailer pulled out and ready for me when I got there, hooked it up and make sure everything worked before I left and was a pleasure to work with. Thank you so much.
Jeffrey N
Rating:
5.0
Customer did not leave a comment.
SETH B
Rating:
5.0
The truck was prepped with everything I ordered. It was even freshly detailed.
Seth B
Rating:
4.0
Customer did not leave a comment.
JOEL K
Rating:
1.0
Your service sucks as far as everything customer service on hold for almost 2 days to get told no there is a problem and then figured it all out and finally got the rental to get charged more than what was said
Michael M
Rating:
5.0
Customer did not leave a comment.
Eric M
Rating:
5.0
Customer did not leave a comment.
Eric M
Rating:
5.0
We checked all the lights before leaving right after hooking up the trailer. We got the OK to go and that everything worked. On the ride home it was dark out and we realize the trailer did not have tail lights. It had brake lights and turning signals, but no tail lights.
anthony l
Rating:
3.0
Customer did not leave a comment.
Carl P
Rating:
5.0
Nothing further
John W
Rating:
3.0
Customer did not leave a comment.
Henry V
Rating:
4.0
I received help in getting unhooked and then was able to take off. Again a very smooth transaction!
Daren L
Rating:
5.0
Customer did not leave a comment.
Joel R
Rating:
3.0
Customer did not leave a comment.
Katelyn E
Rating:
5.0
Customer did not leave a comment.
Randy J
Rating:
5.0
Customer did not leave a comment.
Christopher R
Rating:
4.0
Location looked a little "shaddy", like I wouldn't want to be there alone. Nobody was there when we dropped off but the check in process through our mobile phone was great!
Kevin B
Rating:
5.0
Rick met me at the truck, took my keys and said, “thank you and have a good day” took me longer to top off the gas tank.
Charles B
Rating:
2.0
Customer did not leave a comment.
Amanda L
Rating:
5.0
Customer did not leave a comment.
Kevin P
Rating:
5.0
Customer did not leave a comment.
Ronda S
Rating:
5.0
I stopped in and was able to pick up the trailer on the spot. Completing the application/paperwork was smooth and simple. The price was very good. I returned it within 24 hours and drop off was also very smooth and simple. I would definitely rent from Ricks Towing again!!!
Patrick B
Rating:
5.0
Customer did not leave a comment.
Heather H
Rating:
5.0
Customer did not leave a comment.
Jessica D
Rating:
5.0
Customer did not leave a comment.
Kevin P
Rating:
5.0
Customer did not leave a comment.
ronda s
Rating:
5.0
Customer did not leave a comment.
Denise G
Rating:
4.0
Customer did not leave a comment.
Kevin L
Rating:
5.0
Customer did not leave a comment.
Robert K
Rating:
3.0
Customer did not leave a comment.
maggie p
Rating:
5.0
Customer did not leave a comment.
Mike l
Rating:
4.0
Customer did not leave a comment.
Gerald L
Rating:
5.0
Customer did not leave a comment.
Kevin E
Rating:
5.0
Having vans available without a 40 mile drive, even if it requires notice to get one to a local location. Staff at this location was excellent though.
Benjamin F
Rating:
3.0
Customer did not leave a comment.
Dennis R
Rating:
5.0
Customer did not leave a comment.
Kevin E
Rating:
5.0
Customer did not leave a comment.
Grinnell C
Rating:
3.0
When you get done using the truck then put gas in it then uhaul charges for gas again
