Customer Reviews for Ricks Towing
(U-Haul Neighborhood Dealer)

600 reviews

2048 West St S   Grinnell, IA 50112
(Ext 182)

(641) 236-0057

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(641) 236-0057

2048 West St S
Grinnell, IA 50112
(Ext 182)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
3.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Geoff A. 
Rating:
4.0

Did online return. Location was easy to get to.

jillian S. 
Rating:
4.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Truck was warmed up and ready when we arrived at our scheduled pick up time. Very positive customer service.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
3.0

Customer did not leave a comment.

NATHAN A. 
Rating:
4.0

Customer did not leave a comment.

Lacey D. 
Rating:
3.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Nothing

Todd T. 
Rating:
5.0

Everything was fine

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Brad N. 
Rating:
5.0

Outstanding customer service! Great people to work with, very friendly

Mark R. 
Rating:
2.0

Basic Customer service

MARIA C. 
Rating:
3.0

Customer did not leave a comment.

Kevin A. 
Rating:
4.0

Customer did not leave a comment.

Chris E. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Very pleasant gentleman to work with

THEREASA E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
3.0

Customer did not leave a comment.

KRISTINA M. 
Rating:
5.0

Staff member was extremely kind and helpful, even though the truck was returned after hours.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

STEFAN R. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

I needed to change where I was going to pick up the truck and I didn't receive a credit for the extra gas needed to pick it up.

Tomas P. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Yoandris L. 
Rating:
3.0

I had problems twice in getting the trailer I reserved. Finally had Chris in Marshalltown locate, and hold a trailer in Grinnell at Rick's. Only had one available, but finally got one for our move.

Sandy S. 
Rating:
4.0

Customer did not leave a comment.

Amy S. 
Rating:
3.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

No recommendations for improvement, I got exactly what I was hoping for as a customer, the reservation/checkout and return process were very easy and pleasant. Thank you!!

Kyle K. 
Rating:
5.0

Rick is easy to work with.

Paul V. 
Rating:
5.0

Have used this drop off location before. Fast, easy and friendly!

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

A big difference in gas mileage from past truck rentals. A positive surprise.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
4.0

The owner of this station also operates a tow-truck service, and is sometimes called out to wrecks on the nearby interstate. If he's out on a call, the customer may have to wait up to 90 minutes for him to come back to pick up their trailer.

Pauline D. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
4.0

Customer did not leave a comment.

Bryan B. 
Rating:
4.0

Customer did not leave a comment.

Kelby H. 
Rating:
5.0

We have rented a Uhaul from Rick's on several occasions and he has always gone above and beyond with the service he offers!

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Cory B. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
3.0

Had to wait over 2 hrs for the rental to be available which made me late and had to drive 40 minutes out or my way to pick this up to be asked to come back later.

Misty V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Great Guy very helpful and curious !!

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Aaron J. 
Rating:
5.0

Customer did not leave a comment.

Dave A. 
Rating:
1.0

The owner, Rick , needs to have a better customer service mentality. He was very rude and wouldn't listen to what we were trying to tell him. We were late getting out of our old residence because he delayed us getting our rental truck for 3 hours. This caused us to pay extra fees. I would NOT recommend renting from him to anyone.

Jonathan L. 
Rating:
5.0

Very smooth and convenient.

Mark M. 
Rating:
2.0

I had requested a 15 foot truck after I saw that this place had 3 of them. The rental website said he only had a 10 foot truck. When I picked up the truck the 3 15 footers were still there. This made my one way move back to Texas a nightmare to load and upload without a ramp.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

Your retirn app is buggy and requires to much effort to use. Will not come back.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
1.0

Had to return online. When asked if vehicle was clean for next customer I answered NO because COVID-19 protocol say Clean. Then I was charged $25. What a shit hole of a location.

Leon M. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Shabana G. 
Rating:
5.0

Air conditioning stop working on a 12 hrs trip with 3 cats and they got sick cause no air the cab of truck was like driving a sauna

Tina B. 
Rating:
5.0

NA

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
3.0

Rick was very helpful, and called me a day in advance to assure me the equipment was ready.

Bradley O. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
4.0

Customer did not leave a comment.

kevin W. 
Rating:
3.0

The issues I had were not related to this location it was the original location and the uhaul representative he was dealing with in Newton.

Misty V. 
Rating:
5.0

trucks with phone jacks for cell phones.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Sheryl A. 
Rating:
5.0

Rick wa excellent!! Couldn't ask for better customer service!!

VICKI L. 
Rating:
5.0

Customer did not leave a comment.

Stefan R. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
4.0

Everything went great.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

troy G. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Excellent help from owner.

KEVIN H. 
Rating:
5.0

The attendant (owner ?) was quite pleasant.

GEORGE M. 
Rating:
5.0

Very courteous and prompt. No problems whatsoever!

John G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

I'd used online check-in, and already uploaded my license, but it still was done at the location. If that's the case, don't ask me to check-in early.

Christopher Z. 
Rating:
4.0

Excellent

felix G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Very friendly and easy people to deal with. Perfect Transaction.

roy H. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
3.0

Customer did not leave a comment.

EMILY A. 
Rating:
3.0

The location we picked up and dropped off was run down and fallen in. We rented at 26 foot uhaul for 42 hours for milage of 230 something and was charged over $430. We rent uhauls monthly. And would think they would get reoccurring customers some kind of discount. The uhauls we rented ran like hell and we kept our fingers crossed during the whole me the truck wouldn't break down... For an over $430 rental fee for only 42 hours the truck should be running flawlessly.

EMILY B. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Very friendly and accomodating.

Brian V. 
Rating:
3.0

Customer did not leave a comment.

Aaronedward D. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Deniz S. 
Rating:
2.0

The clerk at the Grinnell store was super helpful, and did whatever it took to fulfill my order, despite several mistakes at the reservations desk, and despite a very bad attitude of a lady at that reservations desk. I asked to pick up in Newton. Reservations emailed me to pick up in Grinnell. Before I left for the store, I called Newton to verify pick up location, and Newton store told me Grinnell. I drove 20 miles to Grinnell, and was told there that I was supposed to pick up in Newton. The store clerk called Reservations, and the woman at Reservations gave him attitude that I was wrong and I needed to go to Newton. Fortunately the man at the store was level headed, realized he had the size truck I had ordered, and he completed the additional paperwork needed to fill my order right there at his store. The store is a prior service station, now in extremely run down condition, and the clerk informed that he was leaving due to some major medical attention he needed. For these two reasons I would not recommend the Grinnell location. Later, I discovered that Reservations had also messed up my drop off location. I had requested Manassas, and was given some town over 120 miles away. Fortunately, one call fixed that.

James P. 
Rating:
5.0

Rick is awesome and always helpful and extremely friendly. Would recommend him anytime!

BENJAMIN G. 
Rating:
3.0

Customer did not leave a comment.

Muriel D. 
Rating:
5.0

Customer did not leave a comment.

BOMI M. 
No reviews have been submitted for this location.

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