The reserved rental truck was not available at the designated pickup time. It was finally returned to the pickup location almost three hours late and the delay caused a significant inconvenience for our moving plans. The rental location representative was extremely courteous and tried her best to help make the situation tolerable. In my opinion, a previously reserved one-way rental should never be rented out locally for the 24-hr. period immediately before the reserved pick-up time. This situation runs the risk of potentially costing the rental client hundreds of dollars in prescheduled moving costs, if the rental truck is not returned and replacement equipment cannot be found.
GARY H
Grover Tool And Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grover Beach, CA 93433
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Best location / staff I have ever rented a uhaul from 👍🏻👍🏻
KAREN TCan't think of anything, they were great. Very helpful.
JOSHUA LU-haul corporate sucks. Did not have a trailer for me at my original time and location. Reservations mean absolutely nothing. Renters beware. Grover tool and rental saved my day. They are awesome. From now on I will go directly to them.
HARRY BGreat customer service! Picking up the trailer was quick and easy, and dropping it off was just as smooth.
JEFF J