My only confusion was with the phone app... it asked me to begin "check-in" over a week prior to the rental, and it was not clear whether that was paperwork that could be done ahead of time or not. Next time I would just arrange to go inside rather than use the app. The staff needed to give me the key regardless. They were friendly and professional.
David C
Retro Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1H3J3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It says to put the key in the uhaul drop box but there’s no drop box outside. The store has to be open for me to drop off the truck. That’s not “24/7”
Roshan MNothing special here but was just dropping off our one way rental. Had to ask for agent to provide written confirmation of return and good condition of vehicle,
Lori AWe ordered moving pads but when we arrived we were told they were sold out with no warning to us to accommodate, truck wasn’t very clean in the cabin, both fuel and mileage was wrong and had to go back in and was promised it would be fixed, on return the mileage and gas level had not been corrected or communicated, had to argue with staff about that as the man who checked us in corrected our paper copy and I made him sign it but nothing was changed, ended up getting charged for fuel which was incorrect. Still not sure if we got the refund for the fuel charge. Very disappointing as we lost time and money.
DUKE AEverything was excellent
JANET P