Charged for 5 miles over assigned mileage for a trip that would be impossible to make in 89 miles. South London pick up truck at central location assigned by uhual, north London pick up stuff, south Guelph home with stuff, central Guelph truck drop off. Not good business to charge extra $5 for an impossible trip, and already rented truck for $150 plus for day.
JOHN B
Stone Road Post Office
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Guelph, ON N1G4V9
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Customer Reviews
- 3.5 Average Customer Rating
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Nothing! It was excellent service. This was my first time ever using U-Haul, and it was so convenient and a staff member even called me earlier in the day to let me know it was available earlier if we wanted it sooner.
SOPHIA LI declined the collision damage coverage, but was charged
MICHAEL HMy rental was booked for 930 on Sunday, the location was supposed to be open at 9 AM. When I went over at 9 AM the store was closed. I called the person in charge. They said my rental was at 10, which was incorrect. I had to wait for them to show up to get my vehicle. According to the business next-door, this location is not always open on the hours that they claim that they are.
Mark SThe one guy was not friendly and completely unhelpful, did not explain anything, and they overcharged me.
PAIGE M